L1FM Engineer- Core TXN IP

Cradlepoint; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson in Noida is seeking an experienced L1 Fault Management Engineer to join the Network Operations team. The role supports 24x7 global operations through alarm monitoring, fault analysis, incident management, and service restoration across RAN, IP, Core, and Transmission networks.

You will monitor alarms, perform first-level fault analysis using OSS/NMS and multi-vendor EMS tools; coordinate with L2/L3, manage incidents through closure, and contribute to ITIL processes while mentoring

Qualifications

• 3–10 years of experience in telecom network operations or L1 fault management.
• Experience with alarm management, fault analysis and ITIL aligned processes.
• Willingness to work 24x7 rotational shifts including weekends.

Responsibilities

• Monitor alarms and perform first-level fault analysis using Ericsson OSS/NMS and multi-vendor EMS tools.
• Correlate alarms, conduct initial RCA, prioritize incidents, and coordinate with L2/L3 and field teams to restore services within SLA.
• Manage incidents from detection through closure and support problem, change, and major incident management per ITIL and Ericsson GSC standards.
• Identify recurring faults, improve monitoring and alarm processes, and prepare fault trend, network health, and performance reports.
• Maintain documentation, SOPs, runbooks, knowledge articles, and shift handovers.
• Mentor junior engineers and support team onboarding and training.

Skills

Fault management

Alarm correlation

Incident management

ITIL processes

Troubleshooting

Stakeholder management

Education

Bachelor's degree in IT/Telecom

Tools

Ericsson OSS/NMS

EMS tools

Job description

Join our Team

About the Opportunity

Ericsson is looking for an experienced L1 Fault Management Engineer to join the Network Operations team in Noida. The role supports 24x7 global operations through alarm monitoring, fault analysis, incident management, and service restoration across RAN, IP, Core, and Transmission networks.

What You Will Do

• Monitor alarms and perform first-level fault analysis using Ericsson OSS/NMS and multi-vendor EMS tools.
• Correlate alarms, conduct initial RCA, prioritize incidents, and coordinate with L2/L3 and field teams to restore services within SLA.
• Manage incidents from detection through closure and support problem, change, and major incident management in line with ITIL and Ericsson GSC standards.
• Identify recurring faults, improve monitoring and alarm processes, and prepare fault trend, network health, and performance reports.
• Maintain accurate documentation, SOPs, runbooks, knowledge articles, and shift handovers.
• Mentor junior engineers and support team onboarding and training.

What You Bring

• 3-10 years of experience in telecom network operations or L1 fault management.
• Strong expertise in one or more domains: RAN (2G/3G/4G/5G), IP transport, Core (MSC/EPC/IMS/5GC), or Transmission (SDH/DWDM/Microwave/Packet Transport).
• Knowledge of fault management, alarm correlation, performance monitoring, SLA management, and ITIL processes.
• Strong troubleshooting, communication, ownership, and stakeholder-management skills.
• Bachelor s degree in Telecommunications, Electronics, Computer Science, or equivalent.
• Willingness to work 24x7 rotational shifts, including weekends and holidays.
• ITIL Foundation or relevant Ericsson/Cisco certification is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.