L1 / L2 IT Engineer

Qserve It Solutions; Tiruchirappalli; On-site; INR 350,000 - 480,000; Full time

Job summary

Qserve It Solutions is seeking an IT support professional in Tamil Nadu to handle networking, firewall administration, and security. The role requires hands-on experience with Fortinet and Cisco ASA, plus strong knowledge of Windows, Linux, Mac OS, and Active Directory.

Ideal candidates have 2-4 years in IT support and demonstrate excellent troubleshooting, communication, and customer service skills to assist users and protect network integrity in a fast-paced environment.

Qualifications

• 2-4 years of experience in IT support, networking, or firewall administration.
• Strong knowledge of Windows, Linux, Mac OS, Microsoft 365, and Active Directory.
• Experience with network troubleshooting (LAN, WAN, Wi-Fi, VPN).
• Hands-on experience with firewall configuration and management (Fortinet, Cisco ASA).
• Understanding of IP addressing, VLANs, NAT, and security policies.
• Good knowledge of IT security best practice.
• Excellent troubleshooting, communication, and customer service skills.

Skills

IT support

Networking

Firewall admin

Windows

Linux

Mac OS

Active Directory

Network troubleshooting

Fortinet

Cisco ASA

IP addressing

VLANs

NAT

IT security best practices

Troubleshooting

Communication

Customer service

Job description

Required Skills & Experience:

• 2-4 years of experience in IT support, networking, or firewall administration.


• Strong knowledge of Windows, Linux, Mac OS, Microsoft 365, and Active Directory.


• Experience with network troubleshooting (LAN, WAN, Wi-Fi, VPN).


• Hands-on experience with firewall configuration and management (Fortinet, Cisco ASA).


• Understanding of IP addressing, VLANs, NAT, and security policies.


• Good knowledge of IT security best practice.


• Excellent troubleshooting, communication, and customer service skills.