L&D Program Specialist, EF (Fulfillment & Operations)

Amazon Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EF is seeking a Learning & Development Specialist to design and implement comprehensive learning programs that enhance employee capabilities across multiple functions. The role focuses on structured learning paths, cross-functional training initiatives, and leveraging digital technologies to scale learning.

The position emphasizes improving new hire onboarding, leadership development support, and collaboration with global teams to share best practices and ensure consistent quality across

Qualifications

• Bachelor's degree in HR, Operations or E-Commerce related field.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products.
• 2+ years of experience in Program Management, Learning and development, Corporate training.
• Experience in creation of Training content and modules.
• Proficiency in learning management systems and digital learning tools.

Responsibilities

• Design and implement structured learning programs for new hires across various functions, including creating evaluation frameworks to measure program effectiveness.
• Partner with stakeholders to develop cross-functional training materials that enable skill development and knowledge transfer.
• Utilize digital tools and AI technologies to create and maintain up-to-date learning content.
• Establish metrics and tracking mechanisms to evaluate program success and participant progress.
• Collaborate with global learning teams to align initiatives and share best practices.
• Implement gamification strategies to increase engagement and participation in learning initiatives.

Skills

Program Management

Learning & Development

Corporate training

Training content creation

English fluency

Microsoft Office

AI-powered learning tools

Education

Bachelor's degree

Bachelor's degree in HR/Operations/E-Commerce

Tools

Learning Management Systems

Digital learning tools

Job description

EF is looking for a Learning & Development Specialist to design and implement comprehensive learning programs that enhance employee capabilities across multiple functions. This role will focus on creating structured learning paths, developing cross-functional training initiatives, and leveraging digital technologies to scale learning programs. The position will be instrumental in improving new hire onboarding experiences and supporting leadership development initiatives.

Key job responsibilities

• Design and implement structured learning programs for new hires across various functions, including creating evaluation frameworks to measure program effectiveness
• Partner with stakeholders to develop cross-functional training materials that enable skill development and knowledge transfer
• Utilize digital tools and AI technologies to create and maintain up-to-date learning content
• Establish metrics and tracking mechanisms to evaluate program success and participant progress
• Collaborate with global learning teams to align initiatives and share best practices
• Implement gamification strategies to increase engagement and participation in learning initiatives

A day in the life

In this role, candidate might start the day reviewing program metrics and participant feedback, collaborate with stakeholders to develop new training content, facilitate learning sessions, and work with technical teams to implement digital learning solutions. You'll partner with various teams to ensure learning programs meet their needs while maintaining consistency and quality across all initiatives.

About the team

Our Learning & Development team is dedicated to enabling employee growth and development through innovative learning solutions. We focus on three core programs: new hire experience, cross-functional proficiency, and leadership development, all supported by digital transformation initiatives.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Bachelor's degree in Human Resources, Operations and E-Commerce related field
• 2+ years of experience in Program Management, Learning and development, Corporate training
• Experience in creation of Training content and modules
• Proficiency in learning management systems and digital learning tools

Preferred Qualifications

• Experience with AI-powered learning tools and content creation
• Knowledge of gamification principles in learning and development
• Experience in developing metrics and tracking program effectiveness

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.