L – 2 Desktop Support Engineer

Wep Solutions Limited; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Wep Solutions Limited in Delhi is seeking an IT Support Specialist responsible for troubleshooting hardware and software issues for VIP users including Promoters and CEOs. The role involves providing end-to-end IT support, resolving user account issues, and configuring operating systems.

Candidates should have a minimum bachelor's degree in computer science or IT and experience in network troubleshooting and hardware support. The position is within the IMS department.

Qualifications

• Experience in troubleshooting hardware issues for desktops, laptops, and peripherals.
• Basic understanding of network troubleshooting (LAN/Wi-Fi).
• Familiarity with operating systems (Windows/macOS/Linux).

Responsibilities

• Provide end to end troubleshooting for desktop and laptop issues.
• Install and maintain operating systems and software applications.
• Resolve user account and system access issues.
• Provide IT support to VIP users.

Education

Bachelor’s degree in computer science, IT, or related fields

Job description

Job Details

• Provide end to end troubleshooting for desktop, laptop, printer, and other peripheral issues.
• Install, configure, and maintain operating systems (Windows/macOS/Linux) and standard software applications.
• Resolve issues related to user accounts, passwords, and system access.
• Providing IT support to VIP users (Promoters, MD/CEO, COO etc)

Requirements

• Diagnose and resolve hardware-related issues for desktops, laptops, and printers.
• Assist in basic network troubleshooting, including LAN/Wi‑Fi connectivity issues.
• Coordinate with L3 Backend Wepsol team or vendor support for hardware replacement and advanced troubleshooting.
• Minimum graduate (any) or bachelor’s degree in computer science, IT, or related fields.

Experience

3-5

Department

IMS