DA - Process Specialist

Ixiegaming; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading gaming company is seeking an Operations & Insights Analyst in Hyderabad. This role is crucial for bridging data with business operations, focusing on improving efficiency and providing actionable insights. Candidates should have 1-2 years of relevant experience, strong presentation skills, and proficiency in SQL. This position involves analyzing operations, supporting metrics tracking, and facilitating collaboration across teams.

Qualifications

• 1–2 years of experience in operations, process analytics, or business analysis.
• Strong presentation and storytelling skills required.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze data to identify trends and improvement opportunities.
• Support operational reporting and track key metrics.
• Translate insights into clear presentations for leadership.

Skills

Data analysis

Presentation skills

SQL

Problem-solving

Communication

Tools

PowerPoint

Google Slides

Job description

Job Title – Operations & Insights Analyst

Experience: 1–2 Years

Role Overview

We are seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on improving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross‑functional stakeholders.

Key Responsibilities

• Analyze data to identify trends, inefficiencies, and improvement opportunities
• Support day‑to‑day operational reporting and track key metrics, SLAs, and performance indicators
• Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad‑hoc analysis
• Translate insights into clear, structured presentations for leadership and business teams
• Collaborate with operations, program, and business teams to understand processes and pain points
• Recommend and support process improvements using data‑backed insights
• Ensure accuracy, consistency, and timeliness of operational reports
• Assist in documenting processes, workflows, and standard operating procedures (SOPs)

Required Skills & Experience

• 1–2 years of experience in operations, process analytics, business analysis, or a similar role
• Strong presentation and storytelling skills (PowerPoint / Google Slides)
• Excellent verbal and written communication skills
• Basic to intermediate SQL for data extraction and analysis
• Strong problem‑solving and analytical thinking abilities
• Experience handling operational tasks, tracking metrics, and managing recurring deliverables
• Ability to work with multiple stakeholders and manage priorities effectively
• Exposure to process frameworks

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

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