Knowledge Management - Manager (Tax)

Grant Thornton; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Grant Thornton's Knowledge Management (KM) organization within GTech invites a Tax KM Manager to lead the Tax KM team and set the KM strategy for Tax constituents, collaborating with US-based leadership to translate business challenges into KM solutions.

You will own end-to-end delivery, manage senior stakeholder relationships, drive adoption of best practices, and oversee talent lifecycle to build a high-performing team in a global, AI-enabled knowledge ecosystem.

Qualifications

• Experience designing and delivering training programs.
• Leadership to drive knowledge initiatives and influence organizational change.
• Strong verbal and written communication, with the ability to persuade and influence.
• Strong analytical and problem-solving skills; strategic thinking and sound decision-making.

Responsibilities

• Lead and manage the Tax KM team, providing strategic direction and overseeing day-to-day operations.
• Work closely with the US-based Tax KM Leader and Tax business leaders/KM champions to deploy the knowledge strategy for Tax constituent groups.
• Collaborate with the KM sub-teams to meet all constituent group requirements, acting as the liaison between stakeholders and KM sub-groups.
• Translate business challenges and requirements into KM strategies and solutions.
• Build the KM framework with Knowledge Leaders: streamline the existing knowledge base, design processes for KM systems and manage the knowledge database on an ongoing basis.
• Deliver consistent, high-quality service by building strong relationships with primary business stakeholders and KM team members.
• Advocate KM best practices and promote collaborative tools that help internal teams and partners share ideas and work.
• Identify content coordination challenges and create win-win solutions.
• Oversee the structuring and cleaning of content for AI repositories, define how knowledge is captured, verified, updated and retired in an AI-driven ecosystem, and identify opportunities to create or use AI-enabled tools for the business area.
• Own end-to-end project management: assess needs, plan and execute, and manage cross-functional workstreams, delivery and people.
• Take clear ownership of outcomes across assigned work and projects.
• Manage stakeholder relationships, expectations and communications across operational and most strategic aspects, escalating to senior leadership only when appropriate.
• Anticipate risks and roadblocks across workstreams and deliver with a "no surprises" mindset.
• Champion best practices, continuous improvement and innovation in the group.
• Serve as a resource to other NKM teams on complex, multi-functional projects that need expert review or solution discussions.
• Manage all people-related aspects of the team, including extended team members as needed.
• Drive talent acquisition by nurturing the talent pipeline within the firm and in the local market.
• Develop team members through regular coaching, feedback and recognition; plan for succession and keep attrition low.
• Lead performance management (goal setting, periodic reviews, annual talent reviews) with GT INDUS Knowledge Leaders and stakeholders.
• Build team competencies in line with business priorities and individual development needs and aspirations.
• Coach team members formally and informally, empowering them to own key relationships and work delivery.

Skills

Leadership

Communication

Analytical thinking

Training design

Change management

Problem solving

Strategic thinking

Tools

Office 365

SharePoint

Power Platform

Power Automate

Power Apps

Power BI

Job description

Grant Thorntons Knowledge Management (KM) organization is a key pillar within the firms GTech team. KM provides relevant, contextual knowledge instantly, empowering professionals to share their expertise and leverage the insights of others across a broad, globally integrated network.

As the Tax KM Manager, you will lead the Tax KM team and set the KM strategy for Tax constituent groups, working closely with US-based Tax KM leadership and Tax business leaders/KM champions. You will act as the liaison between the business and KM, ensuring seamless delivery from GT INDUS and translating business challenges into KM solutions. You will own end-to-end delivery, manage senior stakeholder relationships and drive the adoption of best practices. You will also manage the full talent lifecycle for your team, from hiring and performance reviews to coaching and succession, to build a high-performing team.

Key responsibilities Core responsibilities

• Lead and manage the Tax KM team, providing strategic direction and overseeing day-to-day operations.
• Work closely with the US-based Tax KM Leader and Tax business leaders/KM champions to deploy the knowledge strategy for Tax constituent groups.
• Collaborate with the KM sub-teams to meet all constituent group requirements, acting as the liaison between stakeholders and KM sub-groups.
• Translate business challenges and requirements into KM strategies and solutions.
• Build the KM framework with Knowledge Leaders: streamline the existing knowledge base, design processes for KM systems and manage the knowledge database on an ongoing basis.
• Deliver consistent, high-quality service by building strong relationships with primary business stakeholders and KM team members.
• Advocate KM best practices and promote collaborative tools that help internal teams and partners share ideas and work.
• Identify content coordination challenges and create win-win solutions.
• Oversee the structuring and cleaning of content for AI repositories, define how knowledge is captured, verified, updated and retired in an AI-driven ecosystem, and identify opportunities to create or use AI-enabled tools for the business area.

Project management

• Own end-to-end project management: assess needs, plan and execute, and manage cross-functional workstreams, delivery and people.
• Take clear ownership of outcomes across assigned work and projects.
• Manage stakeholder relationships, expectations and communications across operational and most strategic aspects, escalating to senior leadership only when appropriate.
• Anticipate risks and roadblocks across workstreams and deliver with a "no surprises" mindset.
• Champion best practices, continuous improvement and innovation in the group.
• Serve as a resource to other NKM teams on complex, multi-functional projects that need expert review or solution discussions.

People management

• Manage all people-related aspects of the team, including extended team members as needed.
• Drive talent acquisition by nurturing the talent pipeline within the firm and in the local market.
• Develop team members through regular coaching, feedback and recognition; plan for succession and keep attrition low.
• Lead performance management (goal setting, periodic reviews, annual talent reviews) with GT INDUS Knowledge Leaders and stakeholders.
• Build team competencies in line with business priorities and individual development needs and aspirations.
• Coach team members formally and informally, empowering them to own key relationships and work delivery.

Skills and competencies Professional

• Experience designing and delivering training programs, and commitment to a culture of continuous learning.
• Leadership skills to drive knowledge initiatives and influence organizational change.
• Strong verbal and written communication, with the ability to persuade and influence.
• Strong analytical and problem-solving skills; strategic thinking and sound decision-making.

Technical

• Strong understanding of Office 365 and SharePoint for building knowledge portals.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experience building solutions on Power Platform (Power Automate, Power Apps, Power BI) is an advantage, not a must-have.
• Good understanding of structuring content and data for AI-driven knowledge tools is an advantage.

Functional

• Expert-level understanding of KM principles and methodologies, with proven experience developing and implementing KM strategies.
• Strong understanding of evolving KM trends and technologies, and awareness of industry KM standards and benchmarks.

Behavioral

• Demonstrated ability to work with all levels, including leadership, in a globally diverse environment.
• Leads by example, showing resilience and adaptability through change.
• Influences the team and practitioners to adopt best practices in knowledge sharing, collaboration and KM tools.
• Fosters continuous feedback and professional development.
• Strong team player who can also take full ownership of a project and agree timelines and deliverables with stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.