KM - Assistant Manager (GTM & Industries)

Grant Thornton; Hyderabad, Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Grant Thornton s Knowledge Management (KM) organization under the GTech team invites a GTM& I KM Assistant Manager. You will lead the GTM&I KM INDUS team and drive industry knowledge priorities, ensuring end-to-end KM delivery.

This role focuses on developing, deploying and governing knowledge processes and products aligned with the firm’s expanding footprint. You will build strong stakeholder relationships, run a content governance program and manage the knowledge database, while leading

Qualifications

• Experience in KM and governance of content and knowledge bases.
• Strong communication and stakeholder management skills.
• Ability to lead and mentor cross-functional teams.

Responsibilities

• Lead the GTM&I KM INDUS team and manage industry knowledge priorities.
• Execute knowledge strategy for the Industry business area and implement it.
• Develop, deploy and manage knowledge processes aligned to firm expansion.
• Build strong stakeholder relationships and drive content governance across platforms.
• Oversee AI-ready content management and opportunities to use AI-enabled tools.

Skills

Training on process & tech

Verbal & written communication

Customer relationship skills

Analytical thinking

Tools

Office 365 & SharePoint

Word, Excel & PowerPoint

Power Platform (Power Automate, Power Apps, Power BI)

Job description

Role summary

Grant Thornton s Knowledge Management (KM) organization is a key pillar within the firm's GTech team. KM provides relevant, contextual knowledge instantly, empowering professionals to share their expertise and leverage the insights of others across a broad, globally integrated network.

As the GTM&I KM Assistant Manager, you will lead the Go-to-Market & Industries (GTM&I) INDUS KM team and manage the Industry knowledge area priorities. You will execute the knowledge strategy for the aligned business area and manage its implementation. You will develop, deploy and manage knowledge processes and products aligned to the firms expanding footprint, collaborating with stakeholders across North America, Europe and Asia.

You will build strong stakeholder relationships, run a structured content governance program and manage the knowledge database. You will also lead the teams hiring, performance management and development, fostering a culture of individual ownership of key relationships and work delivery.

Key responsibilities

Core responsibilities

1. Lead the GTM&I KM INDUS team and manage the Industry knowledge area, overseeing day-to-day operations and owning end-to-end delivery of consistent, high-quality KM support.
2. Execute against strategic priorities set by the US-based GTM&I Knowledge Leader, working closely with them for GTM&I work.
3. Contribute to the development of the knowledge strategy for the Industry business area and manage its implementation, working with business stakeholders to turn their challenges into knowledge solutions.
4. Serve as a trusted adviser to Industry leadership and a valuable contributor to strategic execution, building high-trust relationships with primary stakeholders.
5. Identify areas of cross-collaboration between Industry, GTM and service line teams.
6. Act as the liaison between stakeholders and KM sub-teams to ensure seamless delivery from GT INDUS for the aligned business area.
7. Evolve the KM framework to streamline the existing knowledge base and design processes for ongoing management of the knowledge database.
8. Drive knowledge-sharing initiatives, including curating gold standard content and running a structured content governance program that keeps content relevant and current across platforms.
9. Oversee the structuring and cleaning of content for AI repositories, define how knowledge is captured, verified, updated and retired in an AI-driven ecosystem, and identify opportunities to create or use AI-enabled tools for the business area.

Project management

1. Own end-to-end project management: assess needs and recommend the methodology and approach, covering due diligence, as-is and target state definition, functional design and roll-out.

1. Oversee daily operations, including work intake, prioritization, assignments, workload balancing, and quality assurance
2. Apply strong project management principles to manage cross-functional workstreams, work delivery, people and goals in a complex functional area.
3. Anticipate risks and roadblocks across workstreams; deliver with a "no surprises" mindset and elevate to senior leadership only when appropriate.
4. Champion best practices, continuous improvement and innovation; identify leading practices, develop business cases and help the team build them.
5. Serve as a resource to other KM teams on complex, multi-functional projects that need expert review or solution discussions.

People management

1. Manage people-related aspects of the team, including extended team members as needed.
2. Lead hiring and performance management (goal setting, periodic reviews, annual talent reviews) with GT INDUS KM leaders and stakeholders; recommend advancement and improvement actions.
3. Build team competencies in line with business priorities and individual development needs and aspirations.
4. Coach team members formally and informally, empowering them to own key relationships and work delivery.
5. Build the talent pipeline, plan for succession and keep attrition low.

Skills and competencies

Professional

1. Track record of providing training and guidance on process and technology.
2. Strong verbal and written communication, with the ability to persuade and influence.
3. Strong customer relationship skills, plus cross-cultural exposure and sensitivity.
4. Strong analytical and problem-solving skills; sound, decisive judgment.

Technical

1. Strong understanding of Office 365 and SharePoint for building knowledge portals.
2. Proficiency in Microsoft Word, Excel and PowerPoint.

1. Experience building solutions on Power Platform (Power Automate, Power Apps, Power BI) is an advantage but not required.
2. Familiarity with structuring content and data for AI-driven knowledge tools is an advantage.

Functional

1. Strong understanding of KM principles and methodologies: taxonomy, community management, knowledge harvesting and similar practices.
2. Good understanding of emerging KM trends and technology.

Behavioral

1. Demonstrated ability to work with all levels, including leadership, in a globally diverse environment.
2. Addresses challenges in a clear, direct and respectful manner.
3. Fosters continuous feedback and professional development, and creates learning and growth opportunities for team members.
4. Models professionalism, integrity and a strong work ethic.