Knowledge Management Co-Ordinator

L.E.K. Consulting; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Job summary

L.E.K. Consulting, Gurgaon, seeks a Knowledge Management Coordinator to transform final case deliverables into valuable intellectual property and support Global Financial Services.

You will develop topical primers, case credentials, and other knowledge assets, collaborating with the KM Specialist and APAC teams. You will conduct IP searches, publish content on the enterprise KM system, apply tagging and metadata, and help build productized offerings and playbooks while supporting monthly content

Qualifications

• Bachelor’s degree with strong academic credentials.
• 1-3 years of experience, ideally in the professional services environment.
• Knowledge of KM and intranet/web technologies such as SharePoint/Power BI/Power automate/PowerApps, building Agentic AI solutions.
• Demonstrated interest in using AI-enabled tools to enhance KM processes, including content curation, IP development, search effectiveness, automation, and innovation around knowledge products and workflows.
• Strong foundation in data preparation, transformation, visualization with expertise in Excel. Alteryx or Tableau is preferred
• Strong detail-orientated outlook
• Proficient in data management, data entry, and documentation
• Understanding of KM and connecting people-to-content and people-to-people
• Self-starting, comfortable working autonomously while appreciating guided coaching and collaborative teaming
• Comfortable in a fast-paced environment juggling multiple priorities
• Ability to productively work in a cross-border team
• Flexible to intermittently work in adjusted time zones for global team meetings and as per case team availability
• Energy, enthusiasm, and drive to create a positive working relationship

Responsibilities

• Develop high-value intellectual property (IP) by creating topical Primers, case credentials, and case descriptions based on completed casework. Follow L.E.K. prescribed IP redaction guidelines meticulously to ensure the highest quality and protect sensitive information
• Develop and publish IP from Global Financial Services CD work systematically and in a timely manner on the enterprise knowledge management system
• Conduct on-demand document processing as per redaction guidelines for past cases and CD work
• Collaborate with KM Specialist to address IP-related search requirements on the enterprise knowledge management system, supporting Global Financial Services case teams in case delivery and client development.
• Enhance IP accessibility by applying appropriate tagging and metadata on the internal knowledge management system, ensuring content is searchable and readily available.
• Actively support APAC KM Director and KM Specialist in sourcing and maintaining anchor decks for Global Financial Services from allied teams in L.EK.
• Actively support KM Director (APAC and GFS) and KM Specialist in building productized offerings, solution specific playbooks and innovative analysis models for Global Financial Services
• Supporting the monthly refresh on the Global Financial Services COP page
• Supporting the KM Director (APAC and GFS) and KM Specialist in monitoring monthly progress on IP development, request management and specialized IP needs
• Support KM process and technology improvements by actively participating in global and APAC initiatives aimed at enhancing operational KM efficiencies.
• Engage in strategic KM discussions through APAC and Global KM forums, contributing to advancements in knowledge management practices, including AI-driven initiatives and testing efforts.
• Actively leverage approved AI tools and KM technologies to improve IP creation, content discovery, tagging, summarization, and knowledge asset development, ensuring AI is used responsibly to build scalable innovations and strengthen Global Financial Services knowledge products.

Skills

KM knowledge

SharePoint

Power BI

Power Automate

PowerApps

AI solutions

Data visualization

Excel

Alteryx

Tableau

Education

Bachelor’s degree

Tools

SharePoint

Power BI

Power Automate

PowerApps

Job description

L.E.K. Consulting (\u201cL.E.K.\u201d) is a global management consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The Firm advises and supports global companies that are leaders in their industries \u2014 including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 40 years ago, L.E.K. employs more than 2300 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go to www.lek.com.

Job title: Knowledge Management Coordinator
Location: India, Gurgaon

The KM Coordinator plays a key role in supporting Global Financial Services in L.E.K to deliver outstanding results for our clients. Knowledge Management (KM) is critical to capture the best of our consulting staff’s individual and collective expertise and to make it available to the broader firm. Working in close collaboration with the KM Specialist for the Global Financial Services, the KM Coordinator is responsible for transforming final case deliverables into valuable intellectual property (IP). This includes developing topical primers, detailed case credentials, and other knowledge assets that contribute to the firm’s institutional memory. In addition, the KM Coordinator conducts targeted IP searches to support ongoing casework, business development, and client development (CD) efforts. By proactively identifying and disseminating relevant insights, the coordinator helps ensure that teams have timely access to the most pertinent and impactful knowledge. The role also involves broader KM initiatives within the Global Financial Services on content curation activities working closely with the APAC KM director related to developing productized offerings, solution specific playbooks, maintenance and management of Global Financial Services SharePoint sites and supporting business driven initiatives.

Responsibilities

• Develop high-value intellectual property (IP) by creating topical Primers, case credentials, and case descriptions based on completed casework. Follow L.E.K. prescribed IP redaction guidelines meticulously to ensure the highest quality and protect sensitive information
• Develop and publish IP from Global Financial Services CD work systematically and in a timely manner on the enterprise knowledge management system
• Conduct on-demand document processing as per redaction guidelines for past cases and CD work
• Collaborate with KM Specialist to address IP-related search requirements on the enterprise knowledge management system, supporting Global Financial Services case teams in case delivery and client development.
• Enhance IP accessibility by applying appropriate tagging and metadata on the internal knowledge management system, ensuring content is searchable and readily available.
• Actively support APAC KM Director and KM Specialist in sourcing and maintaining anchor decks for Global Financial Services from allied teams in L.EK.
• Actively support KM Director (APAC and GFS) and KM Specialist in building productized offerings, solution specific playbooks and innovative analysis models for Global Financial Services
• Supporting the monthly refresh on the Global Financial Services COP page
• Supporting the KM Director (APAC and GFS) and KM Specialist in monitoring monthly progress on IP development, request management and specialized IP needs
• Support KM process and technology improvements by actively participating in global and APAC initiatives aimed at enhancing operational KM efficiencies.
• Engage in strategic KM discussions through APAC and Global KM forums, contributing to advancements in knowledge management practices, including AI-driven initiatives and testing efforts.
• Actively leverage approved AI tools and KM technologies to improve IP creation, content discovery, tagging, summarization, and knowledge asset development, ensuring AI is used responsibly to build scalable innovations and strengthen Global Financial Services knowledge products.

Qualifications

• Bachelor’s degree required with strong academic credentials
• 1-3 years of experience, ideally in the professional services environment.
• Knowledge of KM and intranet/web technologies such as SharePoint/Power BI/Power automate/PowerApps, building Agentic AI solutions.
• Demonstrated interest in using AI-enabled tools to enhance KM processes, including content curation, IP development, search effectiveness, automation, and innovation around knowledge products and workflows.
• Strong foundation in data preparation, transformation, visualization with expertise in Excel. Alteryx or Tableau is preferred
• Strong detail-orientated outlook
• Proficient in data management, data entry, and documentation
• Understanding of KM and connecting people-to-content and people-to-people
• Self-starting, comfortable working autonomously while appreciating guided coaching and collaborative teaming
• Comfortable in a fast-paced environment juggling multiple priorities
• Ability to productively work in a cross-border team
• Flexible to intermittently work in adjusted time zones for global team meetings and as per case team availability
• Energy, enthusiasm, and drive to create a positive working relationship