Key Accounts Manager – South (Food Background Preferred)

SATS Ltd.; Bengaluru; On-site; USD 6,816 - 13,632; Full time

Job summary

Join a forward-thinking company as a Key Accounts Manager, where you will drive profitable growth in the food service sector. This role involves managing key accounts, building strategic relationships, and collaborating with internal teams to meet business objectives. You will leverage your expertise in sales and account management to identify new opportunities and enhance customer satisfaction. With a focus on innovation and excellence, this position offers a dynamic environment where your contributions will significantly impact the company's success. If you are results-driven and passionate about the food industry, this is the perfect opportunity for you.

Qualifications

• 7-10 years of experience in sales account management within Food Service or FMCG.
• Experience handling Food service/QSR/HORECA segments in B2B environment.

Responsibilities

• Identify new sales leads and maintain relationships with customers.
• Develop and execute account plans to achieve sales quotas and profitability.

Skills

Sales Account Management

Negotiation Skills

Customer Relationship Management

Problem-Solving Skills

Commercial Acumen

Education

Master's Degree

Bachelor's Degree

Job description

Key Accounts Manager – South (Food Background Preferred)

About SATS INDIA & SFSI

SATS India is a part of SATS Ltd.’s (based in Singapore) venture in India. While SATS Food Solutions India (SFSI) is a subsidiary of SATS India.

SATS is Asia's leading provider of food solutions and gateway services, dedicated to creating long-term value and sustainable outcomes for the communities it serves. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions.

As an organization with a culture of inclusiveness and innovation, we focus on bringing out the best in people by empowering them with technology, skills and opportunities.

Position: Key Accounts Manager – South

About The Role

As a Key Accounts Manager, you will work as an individual contributor managing SFSI Foodservice, HORECA, and QSR customers in India. You will strategically build the account plans for assigned accounts by mapping SFSI strengths with customers’ mid and long-term needs to create the purchase yearning from customers.

WHAT WILL YOU DO AT SFSI?

We are looking for a dynamic, enthusiastic and experienced individual who would be accountable for profitable business growth across all accounts with Food service customers. He/she will be working closely with all Internal stakeholders to meet objectives.

Key Responsibilities

1. Identifying new sales leads – QSR, Cloud Kitchens, Emerging QSR, HORECA, Clean Labels
2. Pitching products and/or services – Product Pitch and understanding
3. Maintaining fruitful relationships with existing/new customers
4. Working closely with internal stakeholders to meet the companies’ objectives.

Additional Roles & Responsibilities

• Experience in Frozen Food Industry (preferably), Food Industry RTE, RTC, FMCG
• Maximizing brand awareness and communicating new product opportunities
• Directly manage Key Account(s), in accordance with agreed targets, goals and company guidelines, eliciting customer needs and selling our key products and services.
• Commercial understanding – Product, Pricing structure, Margins – Negotiation skills.
• Develop insightful and thoughtful strategies for exceptional and sustainable experiences.
• Closes new business deals by coordinating the requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Deliver excellence in execution of the account plans to maintain the shares and capture growth for SFSI by Innovation Activities/Pipelines.
• Function as the key contact/owner of SFSI business within assigned accounts; responsible for internal coordination in servicing customers to maintain organic growth and deliver expansion.
• Proactively contribute to Market development strategies by feeding insights about end consumers, competitors, general industry movement, etc.
• Achieves assigned sales quota in designated strategic accounts and meets the set expectations for profitability.
• Ensure the compliance of account management disciplines using Call/MOM/Visit reports, opportunities management, account management and other SFSI applications.
• Protects the organization’s value by keeping information confidential.
• Ensure to meet the targets set and meeting targets on a weekly/monthly basis.
• Ensuring that work carried out by the team is executed in such a way as to comply with the Quality Management System.
• Completes strategic customer account plans that meet company standards and maintains high customer satisfaction ratings.

Key Requirements

Masters / Bachelor’s degree with at least 7-10 years’ relevant experience in sales account management roles within the Food Service OR FMCG industries.

Experience in handling Food service/QSR/HORECA/CLOUD-KITCHENS segments and customers within B2B environment will be preferred.

Demonstrated experience in opportunity identification & prioritisation, negotiation & contracting, account planning, management & execution, and customer relationship management.

Sound commercial acumen and financial effectiveness and the ability to work independently in a high-pressure environment.

Positive mind-set, results-driven with good problem-solving skills.

Creative talents and the ability to solve tough problems.

In-depth knowledge of the industry and its current events.

Skill in prioritizing and triaging obligations.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Food and Beverage Manufacturing and Wholesale Food and Beverage