Key Accounts Manager - RI Bangalore North (Hygiene)

Rentokil Initial; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Rentokil Initial Hygiene in Bengaluru is seeking an Assistant Manager/Key Accounts Manager to manage existing customers and win new ones. You will report to the Deputy General Manager and work with cross-functional teams and external stakeholders.

The role requires 4+ years of sales experience, including 2 years in Key Accounts, with strong relationship management and negotiation skills. The position offers a clear growth path and incentives.

Qualifications

• Bachelor’s / PG Degree with 4+ years sales experience including 2 years in Managing Key Accounts.
• Fair knowledge of geography where the position is based.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Manage existing customers including retention and annual contract renewals with price increases.
• Drive new business development and account mining.
• Provide market surveys and competitor analysis to identify gaps.
• Control costs and work within the allocated budget.
• Support the service team with client feedback.
• Prepare progress reports and forecasts for internal and external stakeholders.
• Collaborate with internal and external stakeholders; up-sell and increase product density.

Skills

Customer relationship management

Communication skills

Business development

Cross-functional teamwork

Organisational skills

Negotiation & problem-solving

Education

Bachelor’s / PG Degree (MBA in sales & marketing preferred)

Tools

Word

Excel

PowerPoint

Job description

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries, is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

• The Assistant Manager- Key Accounts / Key Accounts Manager is responsible for managing existing customers and winning new ones. The person will report to the Deputy General Manager.
• The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

POSITION RESPONSIBILITIES / REQUIREMENTS:

• Should be able to manage existing customers
  • Customer retention
  • Annual contract renewal with price increase
  • Collection / DSO management
  • Up-selling
• New Business Development
• Market survey, competitor analysis to understand gaps of our services
• Control cost and work within the allocated budget
• Support the service team by providing client feedback
• Attend to other work-related duties as may be assigned to you from time to time
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Account mining, increase product density.
• To generate prospective key accounts to strengthen the KA base.

KEY DELIVERABLES:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set

CORE COMPETENCIES

• Excellent Customer Relationship management skills
• Good communication – both verbal and written
• Proven track record of customer management and business development
• Ability to work with cross-functional teams
• Excellent organisational skills.
• Ability in problem-solving and negotiation.

EDUCATIONAL REQUIREMENTS

• Bachelor’s / PG Degree (or it’s equivalent preferably MBA in sales & marketing) with overall sales experience of 4+ years of which 2 years should have been in Managing Key Accounts.
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from Rentokil Initial Hygiene?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Attractive Incentives
• Relationships
• Teamwork
• Responsibility

DEI statement:

At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.