Inside Sales Executive - Mumbai (Sewri)

Rentokil Initial; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Rentokil Initial Hygiene India is seeking an Inside Sales Executive to manage and nurture a portfolio of key customer accounts with a focus on retention, revenue growth, upselling, and CRM accuracy. You will report to the National Key Accounts Manager and collaborate with internal teams and external stakeholders.

The role emphasizes proactive engagement, contract renewals, cross-selling opportunities, and data integrity in ICABS/Salesforce.

Qualifications

• 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales.
• Graduate in Business Administration, Marketing, or Communications preferred.
• Experience in B2B customer management is preferred.
• CRM management experience (ICABS/Salesforce/MS Dynamics or equivalent).

Responsibilities

• Maintain regular communication with allocated key accounts through scheduled calls.
• Build long-term relationships with customers by understanding their business needs.
• Ensure timely renewal of customer contracts and manage renewals.
• Identify cross-selling and upselling opportunities within existing accounts.
• Coordinate with internal stakeholders to resolve customer issues.
• Track KPIs related to renewals, engagement, and lead generation.
• Maintain complete and accurate customer records in CRM.
• Collaborate with Sales, Operations, Finance, and Customer Service to improve satisfaction.

Skills

CRM Management

Microsoft Excel

MS Office Suite

Education

Any Graduate (Business Administration, Marketing, Communications)

Tools

ICABS

Salesforce

MS Dynamics

Job description

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,

floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

• The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.
• The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Customer Relationship Management

• Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.
• Build long-term relationships with customers by understanding their business needs.
• Ensure every assigned customer receives proactive engagement as per defined frequency.

Account Retention & Renewals

• Drive timely renewal of customer contracts.
• Follow up on upcoming contract expires.
• Coordinate with internal stakeholders to ensure smooth renewal execution.
• Reduce customer churn through proactive engagement.

Revenue Growth

• Identify cross-selling and upselling opportunities within existing accounts.
• Generate qualified leads for the Key Account Manager (KAM).
• Support price increase initiatives and negotiate renewals where applicable.
• Achieve assigned revenue enhancement targets.

Customer Issue Resolution

• Act as the first point of contact for transactional customer queries.
• Coordinate internally to ensure customer issues are resolved within agreed timelines.
• Keep customers updated regularly until closure.

CRM & Data Management

• Maintain complete and accurate customer records in CRM (ICABS).
• Update customer contacts, locations, competition details, and account information.
• Ensure data quality and compliance with organizational standards.

Reporting & Collaboration

• Track KPIs related to renewals, customer engagement, and lead generation.
• Prepare periodic account reports and pipeline updates.
• Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Key Result Areas:

• Customer engagement and relationship management
• On-time contract renewals
• Lead generation and revenue enhancement
• Price hike implementation
• Sales Pipeline Management
• Customer issue resolution
• CRM and customer data management
• Cross-functional coordination
• KPI tracking and reporting

Educational Qualification / Other Requirement:

• 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales
• Coordination.
• Any Graduate (Business Administration, Marketing, Communications stream preferred)
• Experience in B2B customer management is preferred.
• Experience in service-based industries will be an added advantage.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
• Proficient in Microsoft Excel and MS Office Suite

What can you expect from Rentokil Initial Hygiene ?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.