Key Account Manager - Gurgaon

Blitz; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BlitzNow in Gurugram is seeking a results-driven Key Account Manager to own relationships with enterprise e commerce brands, drive revenue, and oversee delivery experiences. You will partner with sales, operations, and clients to ensure on‑time delivery, scalable growth, and high retention.

You will use data to tell a compelling client story, review performance, and propose expansions across cities or fulfillment models.

Qualifications

• Bachelor's degree required with 2–4 years in Key Account Management, Client Success, or B2B.
• Prior experience in logistics, eCommerce, SaaS, or supply-chain adjacent roles preferred.
• Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar).
• Proven track record of owning revenue targets and growing accounts.

Responsibilities

• Own end-to-end management of enterprise accounts after Sales handover.
• Build strong relationships with key client stakeholders and monitor delivery SLAs.
• Identify upsell/cross-sell opportunities and expand services across cities or models.
• Conduct regular business reviews and share insights to drive growth.

Skills

KAM experience

Data storytelling

Delivery analytics

Stakeholder management

Education

Bachelor's degree

Tools

CRM tools (Salesforce/Zoho/HubSpot)

Job description

BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-time experiences to their customers. We simplify scalability and unlock growth for new‑age eCommerce brands by making Same-Day delivery more convenient, reliable, and affordable.

Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions and 2x improvement in customer retention by partnering with BlitzNow. We are a fast‑growing, execution‑first team obsessed with delivery excellence.

About the Role

As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring they scale and succeed with BlitzNow month on month.

This is a high‑ownership, client‑facing role at the intersection of data, relationships, and operations. If you love building deep client partnerships, are energised by revenue targets, and thrive in a fast‑paced startup environment – this role is for you.

Key Responsibilities

1. Account Management & Retention

• Own end‑to‑end management of enterprise accounts after Sales handover
• Build and maintain strong relationships with key stakeholders at each client
• Monitor delivery SLAs and On‑Time Delivery performance, aligning internal stakeholders to keep clients on track
• Be the single point of contact for escalations and resolution across your portfolio

2. Revenue Growth

• Identify and execute upselling and cross‑selling opportunities within existing accounts
• Pitch expansion of services to new cities, categories, or fulfilment models
• Proactively manage churn risk and take ownership of account retention

3. Client Engagement

• Conduct regular face‑to‑face meetings with client stakeholders across supply chain, eCommerce, and leadership
• Run structured business reviews presenting delivery performance and growth opportunities
• Share inputs on network expansion aligned to client strategy and growth plans

4. Data & Reporting

• Analyse delivery performance across key lanes and share actionable insights with clients
• Maintain accurate CRM records and contribute to MIS and performance reporting
• Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We are Looking For

Must Have

• Bachelor's degree with 2–4 years of experience in Key Account Management, Client Success, or B2B
• Prior experience in logistics, eCommerce, SaaS, or supply‑chain‑adjacent roles strongly preferred
• Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)
• Proven track record of owning revenue targets and growing accounts

You’ll Thrive Here If You Are…

• Data‑driven – comfortable with delivery analytics, performance metrics, and data storytelling
• A relationship builder – proven ability to manage enterprise stakeholders including C‑suite
• Revenue‑oriented – track record of expanding wallet share within existing accounts
• An owner – you take full accountability, escalate smartly, and operate with minimal supervision
• An effective communicator – clear and confident in both client‑facing and internal settings
• Adaptable – energised by fast‑paced, ambiguous environments

Good to Have

• Understanding of same‑day, express, or quick‑commerce delivery operations
• Experience managing delivery SLAs with D2C or eCommerce brands
• Prior experience in an incentive‑linked, target‑driven account management role