Key Account Manager - Enterprise Sales, Mumbai

Xoxoday; Mumbai; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Xoxoday is seeking a high-performing Enterprise Sales professional with a track record in SaaS, HR Tech, CX and loyalty solutions. You will drive new business while maximizing revenue from existing enterprise accounts across the product suite.

You will engage CHROs, HR leaders and senior business leaders to build strategic relationships, lead cross-sell and upsell initiatives, and negotiate durable renewals that expand customer value.

Qualifications

• 5–6 years of Enterprise B2B SaaS sales experience.
• Proven experience selling to enterprise customers (500+ employees).
• Experience in Loyalty Platforms, Employee Rewards & Recognition, Employee Engagement, Incentive Automation, HR Tech, CX/MarTech solutions, or SaaS platforms.

Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts with high retention.
• Drive cross-sell and upsell across Xoxoday's Rewards, Recognition, Loyalty, Incentives, and Engagement solutions.
• Build relationships with CHROs, HR Heads, Marketing, Sales, CX, Procurement, and business leaders.

Skills

Enterprise SaaS sales

Selling to enterprise (500+ employees)

Loyalty & Rewards

CX/MarTech solutions

Consultative selling

Negotiation

Stakeholder management

Presentation skills

Job description

About the Role

We are looking for a high-performing Enterprise Sales professional with experience in SaaS, HR Tech, Martech, Loyalty, Rewards, Employee Engagement, or CX solutions. The role involves driving new business while maximizing revenue from existing enterprise customers through cross-sell and upsell opportunities across Xoxoday's product suite.

Key Account Manager – Enterprise Sales

We are looking for a high-performing Enterprise Sales professional with experience in SaaS, HR Tech, Martech, Loyalty, Rewards, Employee Engagement, or CX solutions. The role involves driving new business while maximizing revenue from existing enterprise customers through cross-sell and upsell opportunities across Xoxoday's product suite.

The ideal candidate should be comfortable engaging with CHROs, HR Leaders, Marketing Heads, CX Leaders, Sales Leaders, Procurement, and Business Heads to build strategic relationships and deliver business value.

Key Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts, ensuring high customer satisfaction and retention.
• Drive cross-sell and upsell opportunities across Xoxoday's Rewards, Recognition, Loyalty, Incentives, and Engagement solutions.
• Build strong relationships with key stakeholders, including CHROs, HR Heads, Marketing, Sales, CX, Procurement, and business leaders.
• Develop account growth strategies to maximize revenue and achieve expansion targets.
• Conduct regular business reviews (QBRs), identify customer needs, and propose value-driven solutions.
• Own renewal conversations and negotiate commercial agreements to improve customer lifetime value.
• Collaborate with Customer Success, Product, Presales, and Marketing teams to ensure successful implementation and adoption.
• Monitor account health, usage, and customer feedback to proactively address risks and identify new opportunities.
• Maintain accurate account plans, pipeline, and revenue forecasts in CRM.
• Achieve quarterly and annual targets for renewals, cross-sell, upsell, and overall account revenue.

Required Skills

• 5–6 years of Enterprise B2B SaaS sales experience.
• Proven experience selling to enterprise customers (500+ employees).
• Experience in one or more of the following: Loyalty Platforms, Employee Rewards & Recognition, Employee Engagement, Incentive Automation, HR Tech, CX/MarTech solutions, or SaaS platforms.
• Strong consultative selling and solution-selling capabilities.
• Experience working with CXOs and senior business leaders.
• Strong negotiation and commercial skills.
• Excellent presentation and communication abilities.