Key Account Manager - Ecommerce

M/S Jagat Pharma; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Jagat Pharma Pvt. Ltd. is seeking an experienced Marketplace & Quick Commerce Key Account Manager in New Delhi (Jasola) to drive growth across Amazon, Flipkart and fast‑commerce platforms.

You will own marketplace and quick‑commerce strategies, manage key accounts, build strong relationships with category teams, and coordinate pricing, promotions, inventory and profitability to maximize channel performance.

Qualifications

• Hands-on experience managing major marketplaces such as Amazon, Flipkart and other ecommerce platforms.
• Experience with Quick Commerce platforms such as Blinkit, Zepto, Swiggy Instamart, BB Now.
• Strong relationships with Marketplace Category Managers, Business Managers, Account Managers and Quick Commerce category teams.
• Established network among large marketplace sellers / aggregators such as RK World and similar organizations.
• Independently manage business, revenue, inventory, advertising coordination and profitability across marketplace and quick‑commerce channels.

Responsibilities

• Marketplace Business Management: Independently manage Jagat Pharma's business across Amazon, Flipkart and other relevant marketplaces.
• Own the complete marketplace business plan including sales, revenue growth, product assortment, inventory, pricing, promotions and profitability.
• Develop monthly and annual marketplace growth plans.
• Identify opportunities for new products, new categories and new marketplace programs.
• Monitor marketplace performance and take corrective actions to achieve business targets.
• Manage catalogue, content, pricing, offers, ratings, reviews and overall product visibility in coordination with internal teams.

Skills

Marketplace management

Key account management

Quick commerce

Ecommerce platforms

Relationship building

Advertising coordination

Profitability management

Cross-functional collaboration

Job description

Company: Jagat Pharma Pvt. Ltd.
Website: www.jagatpharma.com
Department: Ecommerce / Marketplace
Experience: 57 Years
Location: Jasola, New Delhi
Employment Type: Full-Time

About the Role

Jagat Pharma is looking for an experienced Marketplace & Quick Commerce Key Account Manager with strong experience in the Ayurvedic / Herbal / Wellness / FMCG / Healthcare category.

The ideal candidate should have hands‑on experience managing major marketplaces such as Amazon, Flipkart and other ecommerce platforms, along with Quick Commerce platforms such as Blinkit, Zepto, Swiggy Instamart, BB Now, etc.

The candidate must have strong relationships with Marketplace Category Managers, Business Managers, Account Managers and Quick Commerce category teams, along with an established network among large marketplace sellers / aggregators such as RK World and similar organizations.

This role requires someone who can independently manage business, revenue, inventory, advertising coordination and profitability across marketplace and quick‑commerce channels.

Detailed - KRA Involves

Marketplace Business Management

• Independently manage Jagat Pharma's business across Amazon, Flipkart and other relevant marketplaces.
• Own the complete marketplace business plan including sales, revenue growth, product assortment, inventory, pricing, promotions and profitability.
• Develop monthly and annual marketplace growth plans.
• Identify opportunities for new products, new categories and new marketplace programs.
• Monitor marketplace performance and take corrective actions to achieve business targets.
• Manage catalogue, content, pricing, offers, ratings, reviews and overall product visibility in coordination with internal teams.

2. Key Account Management

• Build and maintain strong relationships with Amazon, Flipkart and other marketplace category teams.
• Have regular discussions with Category Managers / Business Managers regarding:
  • Sales growth
  • Visibility
  • New product launches
  • Promotions
  • Deals
  • Category opportunities
  • Inventory
  • Business plans
• Negotiate commercial opportunities, visibility programs, promotions and other growth initiatives.
• Escalate and resolve operational and commercial issues with marketplace teams.

3. Quick Commerce Management

• Independently manage business across Blinkit, Zepto, Swiggy Instamart, BB Now and other emerging quick‑commerce platforms.
• Develop and execute Quick Commerce growth plans.
• Maintain relationships with category managers, buyers and business teams.
• Drive:
  • New SKU onboarding
  • Product launches
  • Inventory availability
  • Assortment expansion
  • Visibility
  • Promotions
  • Search placement
  • Category growth
• Coordinate with dark stores / warehouses / supply chain teams to maintain optimum availability.
• Identify and resolve SKU‑level availability and operational issues.

4. Seller / Aggregator Network

• Candidate should preferably have an existing professional network with major marketplace sellers, aggregators and ecommerce partners, including players such as RK World and similar organizations.
• Develop strategic relationships with sellers and marketplace ecosystem partners.
• Identify opportunities for improving distribution, availability and marketplace penetration through the right partners.
• Evaluate seller performance and commercial viability.

5. Profitability Management

This is a critical responsibility of the role.

The candidate must be capable of independently managing marketplace P&L / contribution profitability rather than focusing only on GMV or sales.

Responsibilities include:

• Calculate and monitor SKU-level profitability.
• Manage marketplace commissions, fulfilment fees, logistics charges, discounts, promotions and other deductions.
• Monitor Gross Margin, Contribution Margin, ROAS and Delivered ROAS.
• Identify loss‑making SKUs and take corrective action.
• Optimize product pricing, promotions and advertising investment.
• Develop profitable growth strategies.
• Prepare monthly profitability reports and business reviews.
• Ensure sales growth does not come at the expense of uncontrolled discounts or negative contribution.

6. Business Growth & Planning

• Develop channel‑wise monthly sales targets.
• Prepare category and SKU‑level growth plans.
• Identify high‑potential SKUs and categories.
• Plan product launches across marketplaces and quick‑commerce platforms.
• Identify gaps in assortment and recommend new products.
• Conduct competitor analysis covering:
  • Pricing
  • Product assortment
  • Promotions
  • Ratings/reviews
  • Search visibility
  • Marketplace positioning
• Develop strategies to increase market share and category presence.

7. Product Launch Management

• Coordinate with Product Development, Regulatory, Packaging and Marketing teams for new product launches.
• Create marketplace launch plans for new SKUs.
• Ensure product listings, images, content, pricing and inventory are launch‑ready.
• Coordinate with marketplace category teams for onboarding and visibility.
• Track launch performance and optimize the product post‑launch.

8. Marketplace Advertising Coordination

• Work closely with the Performance Marketing team to develop marketplace advertising plans.
• Recommend SKU‑level advertising budgets based on profitability and business objectives.
• Monitor advertising performance including ROAS, ACOS/TACOS and contribution after advertising.
• Identify opportunities for organic growth and reduce unnecessary advertising dependency.
• Coordinate promotional campaigns with marketplace events and category calendars.

9. Inventory & Supply Planning

• Work with Supply Chain, Warehouse and Operations teams to maintain optimum inventory levels.
• Prepare demand forecasts for key marketplace and quick‑commerce SKUs.
• Monitor stock‑outs, excess inventory and ageing inventory.
• Coordinate replenishment based on sales velocity.
• Ensure high‑priority SKUs remain available across key channels.