Key Account Manager (Client Servicing) (Hiring across levels)

Story Digital; Delhi; On-site; INR 450,000 - 750,000; Full time

Job summary

Story Digital in Delhi (Okhla Phase 1) is seeking a proactive Account Manager with client servicing experience in a digital marketing or advertising agency. You will manage day-to-day client communication, coordinate marketing campaigns across platforms, and ensure timely delivery of assets, reports, and insights.

The ideal candidate has 1-8 years of experience, strong project management skills, and the ability to handle multiple clients and campaigns simultaneously while driving growth through

Qualifications

• 1-8 years of experience in client servicing or account management, mandatory experience working with a digital marketing or advertising agency.
• Hands-on experience managing digital campaigns and client accounts.
• Good understanding of digital marketing channels, including social media, paid media, SEO, content marketing, and digital advertising.
• Strong project management, coordination, and multitasking abilities.
• Ability to manage multiple clients and campaigns simultaneously.

Responsibilities

• Manage day-to-day client communication and build strong, long-term client relationships.
• Understand client briefs, marketing objectives, target audiences, and campaign requirements.
• Coordinate with internal teams, including creative, social media, performance marketing, content, and digital strategy.
• Plan, execute, and monitor digital marketing campaigns across relevant platforms.
• Ensure timely delivery of campaign assets, presentations, reports, and other client deliverables.
• Develop campaign briefs, status reports, meeting notes, and performance updates.
• Monitor campaign performance and coordinate with relevant teams to optimize results.
• Manage project timelines, budgets, and client expectations.
• Identify opportunities for account growth, upselling, and cross-selling digital marketing services.
• Conduct regular client meetings and provide campaign updates, insights, and recommendations.

Skills

Client Servicing

Account Management

Digital Marketing

Job description

Position: Account Manager - Client Servicing

Experience: 1-8 years

Industry: Digital Marketing / Advertising Agency

Location: Okhla Phase 1, Delhi

Job Overview

We are looking for a proactive and client-focused Account Manager with prior experience working in a digital marketing or advertising agency. The ideal candidate will be responsible for managing client relationships, coordinating digital campaigns, and ensuring smooth execution of marketing initiatives while meeting client expectations and business objectives.

Key Responsibilities

• Manage day-to-day client communication and build strong, long-term client relationships.
• Understand client briefs, marketing objectives, target audiences, and campaign requirements.
• Coordinate with internal teams, including creative, social media, performance marketing, content, and digital strategy.
• Plan, execute, and monitor digital marketing campaigns across relevant platforms.
• Ensure timely delivery of campaign assets, presentations, reports, and other client deliverables.
• Develop campaign briefs, status reports, meeting notes, and performance updates.
• Monitor campaign performance and coordinate with relevant teams to optimize results.
• Manage project timelines, budgets, and client expectations.
• Identify opportunities for account growth, upselling, and cross-selling digital marketing services.
• Conduct regular client meetings and provide campaign updates, insights, and recommendations.

Required Skills & Qualifications

• 1-8 years of experience in client servicing or account management, mandatory experience working with a digital marketing or advertising agency.
• Hands-on experience managing digital campaigns and client accounts.
• Good understanding of digital marketing channels, including social media, paid media, SEO, content marketing, and digital advertising.
• Strong project management, coordination, and multitasking abilities.
• Ability to manage multiple clients and campaigns simultaneously.

We are hiring across levels in this department.