Key Account Manager

Galderma; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Galderma is seeking an experienced Key Account & Client Management professional to lead activities in the Thane geography. The role focuses on managing doctors’ channels and high-value dermatology and aesthetic product segments to strengthen client relationships.

The candidate will implement engagement plans, deliver proposals, and ensure superior service while collaborating with cross-functional teams to drive business growth.

Qualifications

• 2–3 years of experience in key accounts management, with doctors channel exposure.
• Experience handling Dermatology, Aesthetics, Medical Aesthetic Devices or Injectables is preferred.
• Bachelor’s or Master’s degree or equivalent experience.

Responsibilities

• Develop and implement Key Account & Client Management plans for Thane geography.
• Maintain high-quality customer service and timely issue resolution to retain clients.
• Engage clients through tailored engagement activities, proposals and quotations.
• Improve processes for Key Account & Client Management programs to expand relationships.
• Collaborate on industry relationship activities and coordinate customer-facing roles.

Skills

Key Account Management

Client Management

Proposals & Quotations

Customer Service

Education

Master's or Bachelor's Degree

Job description

Location:

Looking for applicants who are currently managing OR have managed business for Thane geography in the last 2 years.

• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients.
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations.
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships.
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles.

Differentiator

• Professional who is an established subject matter expert within a job area typically obtained through advanced education and work experience
• Manage large & complex projects and/or owns end-to-end processes, working independently with no supervision or only limited supervision from manager
• May lead process improvement and process design initiatives. takes a broad perspective to identify solutions as problems faced are often complex
• Interprets internal or external business issues and recommends solutions/best practices
• Typically Reports to M3/M4
• Progression to this level is typically restricted on the basis of business requirement

Management Responsibility

• Individual contributor accountable for an important subject-matter area/discipline. May sometimes manages two or fewer employees including outsourced / project-based contingent workforce (i.e. external consultants)
• When managing employees the responsibility is mostly related to sharing his/her work across one or two other individual collaborators instead of delegating significant parts of projects
• May direct the work, train or mentor junior employees or manage processes and programs
• Coach and review the work of junior employees

Stakeholders

• Connect with and influence other specialist departments and external service providers
• May convince others to accept new concepts, practices, and approaches
• Prepares presentations and concepts to be presented to leadership and company committees
• Build strong, trusting cross-functional relationships with Galderma managers
• Understand customer and key stakeholders interests and concerns and guide and provide solutions to customers and key stakeholders
• Provide technical guidance to line managers and employees

Experience Level

Must have 2-3 years of relevant experience into key accounts role managing doctors channel managing Dermatology, Aesthetics, Medical Aesthetic Devices OR Injectable products

Master's / Bachelor’s Degree or equivalent experience/qualification