Cluster Relationship Manager

Niva Bupa Health Insurance

Bengaluru

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Job summary

Niva Bupa Health Insurance is looking for a Cluster Relationship Manager to strengthen their Bancassurance department in Bengaluru. The role involves driving sales, managing client relationships, and ensuring operational success. Candidates with 6-8 years of experience in Insurance or Relationship Management are encouraged to apply. Niva Bupa values diversity and aims to create a supportive work environment.

Qualifications

6-8 years of experience in Life Insurance or Bancassurance.
Expertise in Relationship Management and Sales.
Ability to co-create operational strategies.

Responsibilities

Identify improvement opportunities in customer service and claims.
Build and maintain key relationships for sales growth.
Lead recruitment and develop the sales force.

Skills

Relationship Management

Sales Strategies

Customer Service

Education

Graduate/Post graduate degree

MBA

Job description

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Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”

Commitment
Empathy
Transparency

JOB PROFILE

Position

Cluster Relationship Manager

Location

Bangalore

Reporting Mgr. Name -

Zonal Head

Department

Bancassurance

Reporting Mgr. Designation

Zonal Head

Offered Grade

M7

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”

Our Values

Commitment
Innovation
Empathy
Collaboration
Transparency

Proficiency Level

(Please Tick)

L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)

L2: - MANAGER OF MANAGER

L3: - MANAGER

L4: - INDIVIDUAL CONTRIBUTOR

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society

Key Roles & Responsibilities

Identify opportunities of improvement across customer service, underwriting and claims

Ensure robust MIS architecture (Pre sales/ Post sales)

Co-create operational strategy for the region in alignment with the distribution strategy

Facilitate implementation in line with company’s distribution strategy; assist in building relationship in the region; review performance periodically & engage with the partner, assist in establishing specifications of operations: collaborate with operations & other functions, establish operations: monitor & recommend continuation / discontinuation of products, thereby build revenue and profitability.

Build common agenda & scorecard with the key team members of the region; review performance & engage with key management of the partner in the region to address deviations from the plan in order to realize potential sales.

Interact with region’s key management members on frequent basis; follow the engagement matrix; take business review initiatives along with partner & build review mechanisms; handle escalated issues; supervise; responsible for closure of grievance in order to ensure smooth functioning & high productivity in the region & continuous improvement in revenues through the relationship.

Suggest reward & recognition platforms for bank partner’s employees.

Lead in implementation and monitoring of R&R activities; monitor performance of sales promotions; encourage reapplications of good promotions in order to maximize the utilization of marketing spends to increase revenues

Collaborate with the training department to deploy programs to achieve & exceed training standards; support the training team in identification & certification of trainers & the delivery of training man days as per standards in order to build capacity.

Lead the plan for recruitment & retention of the sales force in the region; lead in implementing Rewards & recognition activities for the region; role model required leadership competencies & coach subordinate sin order to develop a robust sales force for building the pipeline within the relationship & realize potential sales from partner in the cluster.

Key Measures of Performance

GWP – new

GWP - renewal
Compliance & Audit adherence
Claim ments – Education & Certificates

A Graduate/Post graduate degree holder in any discipline; preferably MBA

Key Requirements - Experience & Skills

6-8 Years of experience in Life Insurance/ General Insurance (Bancassurance only)/ Relationship Management/ Investment & Wealth Advisory (Banks

Key Functional Competencies

Functional competency

Beginner

Intermediate

Expert

Seniority level