KAEO Investigation Lead Specialist

UPS; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

UPS in India is seeking a qualified Technical Writer for Key Account GxP coordination. You will manage global GxP topics, maintain client relationships, and lead investigations with cross-functional teams to ensure timelines and regulatory compliance.

You will engage in recurring client meetings, provide thorough documentation, and collaborate with various departments to prevent recurrence of issues while delivering value to key accounts.

Qualifications

• 2+ years of relevant experience in Technical Writer, Customer Experience, Quality Assurance roles.
• 2+ years of relevant experience in technical writing, excellence operational, StrategicAccount.
• Associate degree and/or equivalent university degree/certifications.
• Strong written and excellent verbal communication skills are required.
• Organized, methodical and efficient approach to work.
• Fluent in English
• Ability to work in a fast-paced, high workload environment, balancing multiple projects.

Responsibilities

• Act as the primary contact for Key account on GxP topics globally.
• Build and maintain trust-based relationships with dedicated Key Account clients on GXP topics.
• Attend recurrent meetings with clients to follow up on GxP topics.
• Author detailed investigations as needed for Key Account (Issue Reporter, Lead Investigator).
• Write structured investigations from data collection and interviews to determine root causes.

Skills

GxP knowledge

Key account management

Technical writing

Quality Assurance

Stakeholder communication

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Description:

• Act as the primary point of contact for Key account, addressing their needs and concerns for all topics related GxP matters, Globally
• Build and maintain strong, trust-based relationships with dedicated Key Account on GXP topics.
• Attend and scheduled recurrent meetings with the clients in order to advise them on the follow up of each open topic on GxP matters.
• Act as Key Accounts Excellence Investigation Writer, if needed, for Dedicated Key Account (Issue Reporter, Lead Investigator)
• Able to write a detailed and structured investigations through data collection, collaboration, interviews and analysis to determine root causes to ensure Key Account and Marken timelines are met in compliance with Marken's procedures and Client's requirements documentation.
• Act as reviewers of all investigations related the scope of Key Account associated to their scope of work.
• Work with the functional areas to identify the root cause and determine appropriate preventive and corrective action to prevent recurrence.
• Follow up and make sure to maintain the compliance of all tasks assigned to key account investigations, globally.
• Perform, if needed, Effectiveness checks required for the associated investigations written.
• Escalate and mitigate any necessary issue, work with Key Account Excellence Team members to identify and resolve any trends on investigations.
• Participate actively in all meetings to update management, peers, sites on any GxP matters related to Key Account.
• Track and communicate process improvements in the region, including Standard Operating Procedures and Client Documentation.
• Create and maintain trackers for all investigations, tasks, effectiveness checks and be on time related the dedicated Clients - A Client Dashboard
• Create and maintain a tracker all client's documentation (QTA, COP, SLA ...) and be compliance to requirements of dedicated Clients - A Client documentation Dashboard
• Attend to Key Account audit if necessary.
• Collaborating with other departments to resolve Key Account issues and improve the overall Key Account experience.
• Act as a Key Account advocate by providing feedback to the Teams on needs/experiences and lead cross functional initiatives to improve processes and deliver value to key accounts.

Requirements:-

• 2+ years of relevant experience working in a Technical Writer, Customer Experience, Quality Assurance role
• 2+ years of relevant experience working in technical writing, excellence operational, StrategicAccount
• Associate degree and/or equivalent university degree/ certifications.
• Strong written and excellent verbal communication skills are required. Ability to read and comprehend complex subjects.
• Organized, methodical and efficient approach to work.
• Strong typing and computer skills, including efficiency using Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluent in English
• Ability to work in a fast-paced, high workload environment, and balance multiple projects and objectives for timely event closure.
• Collaboration skills, with the ability to troubleshoot and problem solve in a cross-functional team setting.

Location: Flexible (Mumbai/Pune/ Chennai/ Delhi/ Gurgaon/ Bangalore

Employee Type:

Permanent

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