Junior Quality Analyst

Omkar Placements; Navi Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Omkar Placements is seeking a Junior Quality Analyst to review calls against quality parameters and update CRM call statuses. The role requires attention to detail and the ability to communicate audit findings to the QA Manager.

Responsibilities include preparing daily quality reports, sharing observations, and assisting in tracking resolutions. Based in Navi Mumbai, the position focuses on ensuring call quality across real estate client interactions.

Qualifications

• Prepare & share daily call quality reports with QA Manager.
• Audit findings and key observations for QA review.
• Assist QA Manager in raising, tracking and coordinating resolutions.

Responsibilities

• Review all connected calls against defined quality parameters and identify deviations.
• Update the CRM by accurately marking call statuses.

Skills

Quality Assurance

CRM

Call Analysis

Tools

CRM software

Job description

Our client which is leading Real Estate Company is looking for :

Junior Quality Analyst

Profile

Review all connected calls against the defined quality parameters and identify deviations, if any. Update the CRM by accurately marking call statuses.

Required Candidate profile

• Prepare & share daily call quality reports, audit finding & key observations with the QA Manager
• Assist the QA Manager in raising, tracking & coordinating the resolution