Junior Sales Quality Analyst

Holistic; Navi Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Holistic in Navi Mumbai is seeking a Junior Sales Quality Analyst to monitor and evaluate sales processes, ensuring compliance with quality standards. The ideal candidate will possess strong communication skills and a good understanding of sales processes.

This role requires the handling of CRM software and preparing quality reports. Candidates should have 1-2 years of relevant experience and proficiency in MS Office.

Qualifications

• 1-2 years of experience in sales quality analysis or related field.
• Familiarity with telecalling standards and customer engagement practices.
• Ability to provide feedback and coaching effectively.

Responsibilities

• Monitor and evaluate inbound/outbound sales calls and processes.
• Ensure compliance with quality and sales guidelines.
• Prepare daily/weekly/monthly quality reports and audits.

Skills

Knowledge of sales processes

Proficiency in quality monitoring tools and CRM systems

Strong communication and interpersonal skills

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Job Title

Junior Sales Quality Analyst - CRM

Experience

1-2 Years

Company Overview

At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.

Role & Responsibilities

• Monitor and evaluate inbound/outbound sales calls and processes.
• Ensure compliance with quality and sales guidelines.
• Identify training needs and recommend process improvements.
• Handle and manage CRM Software.
• Provide constructive feedback and coaching to sales agents.
• Prepare daily/weekly/monthly quality reports and audits.
• Collaborate with team leaders and trainers to enhance employee performance.
• Ensure customer satisfaction benchmarks are consistently met.

Preferred Candidate Profile

• Knowledge of sales processes, telecalling standards, and customer engagement practices
• Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)
• Strong communication and interpersonal skills to collaborate with sales teams and management