Junior Operation Executive

CodeGama; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

CodeGama in Bengaluru requires an Operations Executive to monitor transactions, respond to client queries, and coordinate with internal teams to ensure smooth processing and precise documentation.

The role demands strong attention to detail, excellent English communication, and the ability to multitask in a fast-paced banking operations environment. Freshers are welcome to apply.

Qualifications

• Bachelor’s degree in commerce/finance or related field.
• Freshers are welcome to apply.
• Good verbal and written communication in English.
• Basic knowledge of banking, remittance or payments operations.
• Proficient in MS Excel and basic computer apps.

Responsibilities

• Monitor, verify, and approve transactions per process and compliance.
• Handle client queries related to transaction status and issues.
• Coordinate with internal teams and banking partners for investigations.
• Respond to clients via email and other channels.
• Send regular transaction status updates to clients.
• Maintain and update Excel/MIS sheets for queries and resolutions.
• Ensure all client issues are tracked and documented.
• Escalate unresolved cases promptly to the respective teams.
• Maintain accuracy, confidentiality, and operational efficiency daily.

Skills

Attention to detail

Strong communication

Customer support

Time management

Banking operations

Education

Bachelor’s degree in commerce/finance

Tools

MS Excel

Job description

We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.

Key Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
• Coordinate with internal teams and banking partners for transaction investigations and resolutions
• Respond to clients professionally through email and other communication channels
• Send regular transaction status updates and follow-up emails to clients
• Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
• Ensure all client issues are tracked, resolved, and properly documented
• Escalate critical or unresolved cases to the respective teams promptly
• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related field
• Freshers are welcome to apply
• Good verbal and written communication skills in English
• Basic knowledge of banking, remittance, payment operations, or financial services preferred
• intermediary or Proficiency in MS Excel and basic computer applications
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred skills

• Experience in customer support, banking operations, or payment processing is an added advantage
• Understanding of transaction monitoring and compliance processes preferred