Role & responsibilities
1. HR and Industrial Relations Compliance
- Ensure compliance with applicable labour laws, statutory requirements, licences, registrations, returns, notices, displays, and procedural obligations.
- Maintain updated knowledge of central and state labour-law requirements relevant to operational and industrial establishments.
- Monitor contractor compliance relating to:
- Contract Labour Regulation and Abolition requirements
- Provident Fund
- Employee State Insurance
- Minimum Wages
- Payment of Wages
- Payment of Bonus
- Gratuity
- Leave and leave encashment
- Overtime
- Maternity benefits
- Employee compensation
- Other applicable labour and social-security provisions
- Verify contractor wage records, muster rolls, attendance, wage slips, bank-payment records, PF challans, ECRs, ESIC contributions, bonus records, and statutory registers.
- Ensure timely renewal of labour licences, registrations, and statutory approvals.
- Coordinate periodic compliance reviews with contractors, vendors, operational teams, and internal stakeholders.
- Support labour-law audits, inspections, compliance assessments, and due-diligence exercises.
- Track audit and inspection observations and ensure timely closure with appropriate documentary evidence.
- Maintain a compliance calendar and provide periodic updates to management.
- Escalate potential non-compliance, delays, or high-risk observations to the reporting manager.
2. Contractual Workforce Management
- Manage the end-to-end lifecycle of contractual manpower based on approved workforce requirements.
- Coordinate with business and operational teams to understand manpower requirements, deployment plans, skill requirements, and timelines.
- Work with contractors and staffing vendors for sourcing, onboarding, deployment, attendance, and workforce administration.
- Verify employee documentation, identity records, age proof, medical fitness, statutory enrolment, safety induction, and deployment approvals.
- Ensure that contractual manpower is deployed only after completion of applicable documentation and statutory requirements.
- Maintain contractor-wise and location-wise databases of deployed manpower.
- Monitor attendance, absenteeism, overtime, shift deployment, transfers, replacements, and separations.
- Coordinate with contractors for timely payment of wages, statutory benefits, bonus, leave encashment, reimbursements, and final settlements.
- Ensure timely settlement of dues for separated contractual employees.
- Support performance evaluation, workforce rationalisation, contractor review, and contract-renewal processes.
- Monitor contractor service levels and highlight performance or compliance concerns.
3. Recruitment and Workforce Planning
- Support manpower planning for contractual and site-based workforce requirements.
- Coordinate sourcing, screening, selection, documentation, and deployment of contractual employees.
- Ensure timely deployment against approved requirements and operational plans.
- Maintain workforce demand and deployment trackers.
- Coordinate with contractors, vendors, hiring managers, and operational teams for closure of manpower requirements.
- Support skill mapping and identification of capability gaps within the contractual workforce.
- Coordinate trade tests, technical assessments, medical examinations, background verification, and safety induction, wherever applicable.
- Monitor manpower availability and proactively address workforce shortages or deployment risks.
4. Contractor Commercial Coordination
- Facilitate purchase requisition, service request, work-order, and contract-renewal processes in coordination with Commercial, Procurement, Finance, and user departments.
- Provide accurate scope, manpower, rate, compliance, and deployment information for contractor work orders.
- Verify contractor invoices against:
- Approved manpower deployment
- Attendance and wage records
- Agreed rates
- Statutory payments
- Supporting documents
- Work-order terms
- Identify discrepancies relating to attendance, deployment, rates, deductions, statutory compliance, or supporting documentation.
- Coordinate resolution of invoice discrepancies with contractors and internal stakeholders.
- Track invoice submission, approval, payment status, and pending actions.
- Maintain contractor-invoice, work-order, compliance, and payment trackers.
- Ensure that invoices are processed only after satisfactory verification of applicable HR and statutory requirements.
5. Employee Relations and Grievance Management
- Maintain regular engagement with employees, contractual workforce, supervisors, contractors, and operational teams.
- Facilitate timely resolution of employee grievances, workplace concerns, attendance issues, wage queries, benefit matters, and employment-related complaints.
- Maintain a structured grievance register and track cases through closure.
- Conduct preliminary fact-finding for employee-relations and disciplinary matters.
- Support the implementation of disciplinary processes in accordance with organisational policies, applicable laws, and principles of natural justice.
- Coordinate with contractors and business stakeholders for resolution of workforce disputes.
- Identify recurring workforce concerns and recommend preventive or corrective interventions.
- Maintain confidentiality while handling employee grievances and sensitive cases.
- Promote positive employee relations and a harmonious work environment.
6. Industrial Relations and Government Liaison
- Maintain effective working relationships with contractors, employees, operational teams, client representatives, local communities, and external agencies.
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