Guest Relation Officer

Kauvery Hospital; Salem; On-site; INR 178,560 - 223,200; Full time

Job summary

Kauvery Hospital in Salem, Tamil Nadu, India is seeking a Guest Relation Officer to greet guests and deliver professional service. You will manage inquiries, coordinate with departments for guest satisfaction, and handle feedback with a friendly, proactive approach.

Responsibilities include resolving complaints, providing facility information, and supporting guest activities while adhering to health and safety standards.

Qualifications

• 0-5 years of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in multiple languages is a plus.
• Knowledge of customer relationship management (CRM) tools.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage and resolve guest inquiries promptly.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain a positive attitude and provide excellent customer service.
• Handle guest complaints and feedback effectively.
• Keep track of guest feedback and reviews.
• Assist in the planning and execution of guest activities and events.
• Provide information about facilities, programs, and other services.
• Ensure compliance with health and safety regulations.

Skills

Guest greeting

Customer service

Communication

Problem solving

Teamwork

Multilingual

CRM tools

Education

Diploma or degree in hospitality management

Tools

CRM tools

Job description

#### Guest Relation Officer###### Job Code: SKMCL-82537 | Kauvery HospitalSalem, Tamil Nadu, IndiaExpires on 09/07/2026Compensation₹ 16,000 - ₹ 20,000 per month (Negotiable)Required Experience0 - 5 YearsSkillshospitality networkJob Description* Greet and welcome guests in a friendly and professional manner* Manage and resolve guest inquiries promptly* Coordinate with other departments to ensure guest satisfaction* Maintain a positive attitude and provide excellent customer service* Handle guest complaints and feedback effectively* Keep track of guest feedback and reviews* Assist in the planning and execution of guest activities and events* Provide information about facilities, programs, and other services* Ensure compliance with health and safety regulations* 0-5 years of experience in a customer service or hospitality role* Excellent communication and interpersonal skills* Strong problem-solving abilities* Ability to work well in a team environment* Proficiency in multiple languages is a plus* Knowledge of customer relationship management (CRM) tools* Flexible schedule, including weekends and holidays* Diploma or degree in hospitality management or related field* A passion for providing exceptional service to guests