Junior Executive / Executive - Maintenance

Kone México; Thiruvananthapuram; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Career progression

Training programs

Global exposure

Job summary

KONE in Trivandrum is hiring a Junior Executive / Executive - Maintenance to manage on-site service activities, maintain strong customer relations, and ensure safety and quality during maintenance visits.

You will coordinate with the service supervisor, report on-site progress, and contribute to continuous improvement of processes and safety practices.

Join a global leader focused on sustainable People Flow and career growth through comprehensive training and development programs.

Responsibilities

• On-site communication to ensure customer satisfaction (callout ETA, job performed).
• Real-time reporting of work performed at equipment level for accurate e-Optimum and notifications.
• Maintain excellent relationships with customers and end-users on site.
• Ensure equipment safety and overall site safety during service operations.
• Manage the site environment during maintenance visits.
• Identify site risks and escalate to supervisor.
• Initiate unplanned service repairs with supervisor approval if not contract-covered.
• Plan workload in coordination with the service supervisor.
• Submit time sheets based on execution; manage proximity stock and spares.
• Keep service tools, van, and instruments safe and maintained.

Job description

Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Trivandrum team, as a Junior Executive / Executive - Maintenance.

What will you be doing?

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching

What do we offer?

Career progression opportunities within a global organization. Total reward elements that engage and motivate our employees and help us make KONE a great place to work. Comprehensive learning and development programs covering a wide range of professional skills. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.