Junior Executive - Maintenance (Belagavi)

Kone México; Mangaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

KONE is seeking a field service professional to manage customer relationships on site, ensuring satisfaction through proactive communication and reliable service delivery.

You will report work in real time, uphold safety standards, coordinate with the supervisor, and identify risks. The role emphasizes customer care and precise execution of maintenance visits.

Responsibilities

• Responsible for customer satisfaction through quality of service and proactive on-site communication (callout ETA, job performed).
• Ensure accurate, real-time back reporting of work performed at equipment level for e-Optimum and customer notices.
• Maintain excellent relationships with customers; on-site contact person and end-users; apply ambassador attitude.
• Accountable for equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor; take immediate action when needed.
• Identify unplanned service repairs based on equipment needs; obtain approval if not covered by contract; perform them.
• Ensure end-users and site safety; maintain safe working environment; follow maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedule, time, quality, and processes.
• Plan workload in coordination with the service supervisor; raise sales leads as appropriate.
• Provide precise and timely back reporting of work done; submit time sheets.
• Manage proximity stock, inventory, stock transfers, and identify spare needs.
• Keep service tooling, van, and instruments safe and maintained.
• Contribute to ongoing product, method, and safety improvements via feedback to PCM and supervisor.
• Regularly update supervisor with relevant information; stay familiar with lift tech and attend training.
• May provide training/coaching to personnel as nominated by the supervisor.

Job description

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)


• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.


• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.


• Accountable for equipment safety and performance


• Accountable for managing the site environment during service operations


• Accountable for identifying site risk, and communicate them to his supervisor


• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure


• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them service operations


• Accountable for the end-users and the site safety


• Accountable for the safe working environment


• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.


• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes


• Responsible for effectively planning his workload, in conjunction with the service supervisor


• Accountable for raising sales lead to his supervisor


• Accountable for very precise and timely back reporting of the work done according to the process


• Responsible for submitting time sheets based on the execution


• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.


• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition


• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information


• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training


• May be required to give training/coaching to persons nominated by the supervisor

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels. En savoir plus sur https://kone.com/global/en/careers.html Chez KONE, notre mission est de façonner l’avenir des villes. En tant que leader mondial dans le secteur des ascenseurs et escaliers mécaniques, nous transportons deux milliards de personnes chaque jour, en rendant leurs trajets sûrs, pratiques et fiables grâce à un People Flow® intelligent et durable. En 2025, KONE a réalisé un chiffre d’affaires de 11,2 milliards d’euros et comptait plus de 60 000 employés dans près de 70 pays en fin d’année. Les actions de classe B de KONE sont cotées au Nasdaq Helsinki en Finlande.