Junior Desktop Engineer– Lab/Scientific Systems Support

eMonkGlobal; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

eMonkGlobal is seeking a Junior Desktop Engineer to provide desktop support in lab environments in Pune, India. The role requires strong expertise in Windows OS and proven experience in desktop support/engineering. You'll be responsible for installing and maintaining scientific applications, ensuring compliance with GxP standards, and collaborating with cross-functional teams to troubleshoot technical issues. A Bachelor’s degree in Computer Science or equivalent experience is required, along with knowledge of Life Sciences regulatory compliance.

Qualifications

• Proven experience in Desktop Support/Engineer roles.
• Strong expertise in Windows OS support.
• Experience with lab environments and scientific applications.
• Understanding of GxP and validation practices preferred.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide desktop and laptop support across office and lab environments.
• Install, configure, and maintain scientific applications and lab instruments.
• Ensure compliance with GxP and pharma regulatory standards.
• Support Windows OS deployments and upgrades following ITIL standards.
• Collaborate with cross-functional teams to resolve issues.

Skills

Desktop Support/Engineer experience

Windows OS support expertise

Lab environments experience

Troubleshooting skills

Communication skills

Stakeholder management skills

ITIL familiarity

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ITSM Software (e.g., Trackwise)

Job description

Junior Desktop Engineer– Lab/Scientific Systems Support

1 years

Pune

Full-Time

Hiring for Our Client: Desktop Engineer – Lab/Scientific System support

Key Responsibilities

Provide desktop, laptop, and peripheral support across office and lab environments.

Install, configure, and maintain scientific applications and lab instruments with vendors and lab staff.

Ensure compliance with GxP and pharma regulatory standards during IT operations.

Participate in Computer System Validation (CSV) processes as required.

Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc.

Support Windows OS (10/11) deployments and upgrades in line with ITIL standards.

Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently.

Maintain accurate documentation for assets, configurations, and procedures per IT policies.

Required Skills & Experience

Proven experience as a Desktop Support/Engineer in IT environments.

Strong expertise in Windows OS support.

Experience in lab environments , scientific applications, and instrument connectivity.

Understanding of GxP and validation practices (preferred).

Excellent troubleshooting, communication, and stakeholder management skills.

Familiarity with ITIL framework (Incident, Problem, and Change Management).

NOTE: PLEASE DO NOT APPLY IF you have NOT worked in a Life Sciences (Pharma, Medical devices, Biotechnology) company/client before. Knowledge of regulatory compliance in the Life sciences is a key requirement for this job

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).