Junior Customer Success Analyst

Vipraj Thermosets Pvt. Ltd.; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Professional growth opportunities

Legacy of stability

Meritocratic culture

Job summary

Vipraj Thermosets Pvt. Ltd. is looking for a proactive Junior Customer Success Analyst to bridge the gap between clients and our production plant. The role encompasses client coordination, professional communication, and data management to ensure excellent service delivery. Candidates should possess a graduate degree and have exceptional English language skills.

Join a stable, 40-year-old manufacturing firm that values professional growth and recognizes performance in a meritocratic culture.

Qualifications

• Strong academic record is preferred.
• High proficiency in Excel for data tracking.
• Comfortable speaking with MDs and Purchase Managers.

Responsibilities

• Handle client coordination from inquiry to order fulfillment.
• Manage client correspondence in polished English.
• Liaise with shop floor and logistics for OTIF deliveries.
• Maintain customer database and generate reports.
• Build rapport with clients for customer retention.

Skills

Excellent command of written and spoken English

High proficiency in MS Office

Self-starter mindset

Fluency in Hindi, Marathi or Gujarati

Education

Graduate degree (B.Com, BBA, B.A. English, B.E./B.Tech)

Job description

We are a trusted manufacturer of high-quality powder coatings with a 40-year legacy of engineering excellence. Combining decades of technical mastery with modern strategic leadership (led by a management team with background in global tech), we are currently in a phase of professionalization and growth. We are looking for a sharp, proactive individual to join our front-end team.

Role

As a Junior Customer Success Analyst, you will be the "voice of the customer" within our company. This isn't just a back-office job; it’s a role that requires high energy, exceptional English communication, and the ability to bridge the gap between our clients (OEMs, fabricators, and coaters) and our production plant.

Key Responsibilities

• End-to-End Client Coordination: Handle everything from initial inquiry and price quotation to order fulfillment and post-delivery feedback.
• Professional Communication: Manage all client correspondence in polished English. You will be responsible for drafting professional emails, proposals, and technical documentation.
• Sales & Dispatch Coordination: Liaise daily with the shop floor and logistics teams to ensure "On-Time, In-Full" (OTIF) deliveries.
• Data Management: Maintain our customer database/ERP, tracking order history and payment cycles, and generating weekly reports for the leadership team.
• Customer Retention: Build strong rapport with existing clients to ensure repeat business and identify opportunities for upselling new coating shades or chemistries.

Requirements

• Education: Graduate degree (B.Com, BBA, B.A. English, or B.E./B.Tech). We value candidates who have a strong academic record.
• Language Skills: Excellent command of written and spoken English is mandatory. You should be comfortable speaking with MDs and Purchase Managers of large corporate clients.
• Technical Savvy: High proficiency in MS Office (especially Excel for data tracking and Outlook for professional emailing).
• Attitude: A "self-starter" mindset. In an MSME, we value people who take initiative rather than waiting for instructions.
• Local Language: Fluency in [Hindi/Marathi/Gujarati] is a plus for internal coordination with the production team.

Why Work With Us

• Professional Growth: Learn business strategy and operations directly from a leadership team with global experience.
• Legacy & Stability: Work with a financially stable, 40-year-old manufacturing firm.
• Meritocratic Culture: We are moving toward a highly professionalized work environment where performance is recognized and rewarded.

How to Apply

Interested candidates should send their CV to [e-mail].
Mandatory: Please include a 3-sentence summary in your email on why you are the right fit for a customer facing role in a manufacturing company.