Head - NoC And Field Operations

Tata; Pune District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Tata Tele Business Services (TTBS) is a key Tata Group company powering India's digital connectivity for businesses. It aims to deliver best-in-class network performance as it pursues a vision of USD1B powered by smart digital solutions and superior customer experience.

TTBS emphasizes leadership in network operations, service delivery and security. This role supports national operations across NOC, Central, and Field teams with a focus on reliability and performance metrics.

Qualifications

• Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH.
• Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW.
• Virtualization and Cloud technologies knowledge.
• Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.
• Good vendor management skills.

Responsibilities

• Responsible for Service Delivery, Network Performance SLA/KPIs incl. Availability, MTTR, and Latency etc.
• RFO, RCA and CAPA for all Network Outages
• MS Partners, TP Providers , IRU, and OEM AMC Management and Governance
• Network Operations Audits, Assets and Security Management
• Network Operations MIS, dashboards and MS Partners, customer, and business escalation management

Skills

Enterprise Networks

IP/MPLS

Voice systems

CCNA/CCIE

Virtualization

Cloud technologies

Vendor management

Education

BE (ECE/ Telecom/ EEE)

ME/ MBA

Job description

Job Description:

Key Relationships/Key Customer

External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.

Internal

SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR

Span of control

Geographic : National

Sub-Functions: NOC, Central Operations, Field Operations, Network Security

No. of reports (direct & indirect)- if any

(>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives

Why position exists?

Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience

Key Result Areas

Network Opex < 725Cr. in FY 27

Responsibilities

• Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc.
• RFO, RCA and CAPA (incl. engagement with Network Engineering) for all Network Outages
• MS Partners, TP Providers , IRU, and OEM AMC Management and Governance
• Network Operations Audits, Assets and Security Management
• Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management

Skills/ Capabilities and competencies

• Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet.
• CCNA/ CCIE
• Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW.
• Virtualization and Cloud technologies
• Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.
• Good vendor managenemnt skills

Qualification

• BE (ECE/ Telecom/ EEE)
• ME/ MBA

Essential Requirement

• 25+ years managing network operations in a carrier grade telco/ ISP
• Management of Voice, Data, and Internet operations of Enterprise and Retail Customers

Behavioural Attributes

High degree of reslience, process orientation, strong discipline, and positive attitude.

Prefered Industry

Telecom/ ICT

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.