Business Analyst

TMF Group; Gurugram District; On-site; INR 700,000 - 900,000; Full time

Job summary

TMF Group in Gurugram is seeking a professional to drive service delivery processes and ensure that the workflow tool is properly set up and integrated.

The role involves collaborating with cross-functional teams, documenting steps, supporting user testing, and deriving data-driven insights to propose process improvements. You will also maintain project documentation and adapt to changing priorities.

Qualifications

• Bachelor's degree in Business Administration, Process Management, or a related field.
• 1-2 years of experience.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Play a critical role implementing service delivery processes with proper workflow tool setup.
• Collaborate with cross-functional teams to meet milestones within timeframes.
• Ensure workflow implementation runs smoothly and document efforts and changes.
• Create process maps and business requirement documents as needed.
• Support business through user testing and guidance on tools and processes.
• Keep project documentation up to date.
• Adapt quickly to changing environments and be willing to work outside traditional hours.
• Analyze business data to derive insights and propose design improvements.

Skills

Project Management

Process Management

Problem-Solving

Communication Skills

Analytical Skills

Education

Bachelor's degree in Business Administration or related field

Job description

Role & responsibilities

• The candidate is expected to play a critical role in effective implementation of service delivery processes, ensuring that all aspects of the workflow tool are properly set up and integrated.
• Working closely with cross-functional teams to guarantee that all milestones are met within the established timeframes, and that the final delivery meets the highest quality standards.
• Ensure that the entire workflow implementation process and that the workflow tool continues to operate smoothly and effectively document the effort involved, the steps required, and the provision of information related to operational changes.
• Create process maps and business requirement document wherever required.
• Support the business through user testing, providing expert guidance on the tool and processes.
• Always update project documentation & other activities.
• Ability to adapt fast to a changing environment. It also means a willingness to work outside of traditional hours, to provide support to situations demanding attention.
• Perform analysis of business data to derive insights and propose process design improvements.

Preferred candidate profile

Competencies and Skills

• Project Management: strong skills in the different stages of projects which include planning, implementation and monitoring, ensuring that are completed on time, within budget and aligned with the organizational goals and business requirements. Experience with Agile methodologies.
• Process Management: Clear understanding of the specific service line business processes, identifying opportunities for improvement by proposing redesigns that impact on efficiencies.
• Problem-Solving: Identify problems and their root cause analysis and provide sustainable and effective solutions.
• Communication Skills: Active collaboration and communication with cross-functional teams and stakeholders with the ability to clearly explain technical concepts to non-technical audiences and to document processes and procedures. Manage the expectations of the Stakeholders external as well as internal
• Analytical Skills: Ability to analyze data and make data-driven decisions.

Experience and Qualifications

• Education: Bachelor's degree in Business Administration, Process Management, or a related field (or equivalent working experience)
• Experience: 1-2 years of experience
• Strong analytical and passion for problem-solving.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills (especially listening skills)
• Ability to work independently and as part of a team.