Junior Analyst

Digitide; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is hiring a Junior Analyst to join our customer care team in Thane. You will analyze customer interactions, identify trends, and help develop strategies to improve our services. You will work with the CCE team to ensure efficient issue resolution and high customer satisfaction.

The role involves creating a knowledge base, generating insightful reports, and supporting back-office processes to enhance efficiency across functions.

Qualifications

• A bachelor's degree in Business Administration, Economics, or a related field is preferred.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills.
• Proficiency in MS Office, especially Excel, for data analysis and reporting.
• Experience in customer service or a back-office role is an asset.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and a proactive approach to work.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and the ability to meet deadlines.
• A positive attitude and a passion for delivering exceptional customer experiences.

Responsibilities

• Analyze customer inquiries and feedback to identify trends and areas for improvement.
• Assist the CCE team in resolving customer issues and providing accurate information.
• Develop and maintain a knowledge base of frequently asked questions and solutions.
• Generate reports and insights on customer interactions, highlighting key findings.
• Collaborate with the back-office team to streamline processes and enhance efficiency.
• Ensure data accuracy and integrity by verifying and updating customer records.
• Provide training and support to CCEs on best practices and new procedures.
• Monitor and evaluate customer satisfaction levels, suggesting improvements.
• Stay updated with industry trends and competitor strategies to enhance our services.
• Assist in developing and implementing customer engagement initiatives.

Education

Bachelor's degree in Business Administration, Economics, or related field

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Junior Analyst, you will be an integral part of our customer care team, providing support and insights to enhance the customer experience. Your role will involve analyzing customer interactions, identifying trends, and developing strategies to improve our services. You will collaborate with the CCE team to ensure efficient issue resolution and customer satisfaction.

Responsibilities

• Analyze customer inquiries and feedback to identify trends and areas for improvement.
• Assist the CCE team in resolving customer issues and providing accurate information.
• Develop and maintain a knowledge base of frequently asked questions and solutions.
• Generate reports and insights on customer interactions, highlighting key findings.
• Collaborate with the back-office team to streamline processes and enhance efficiency.
• Ensure data accuracy and integrity by verifying and updating customer records.
• Provide training and support to CCEs on best practices and new procedures.
• Monitor and evaluate customer satisfaction levels, suggesting improvements.
• Stay updated with industry trends and competitor strategies to enhance our services.
• Assist in developing and implementing customer engagement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Economics, or a related field is preferred.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Proficiency in MS Office, especially Excel, for data analysis and reporting.
• Experience in customer service or a back-office role is an asset.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and a proactive approach to work.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and the ability to meet deadlines.
• A positive attitude and a passion for delivering exceptional customer experiences.

Job Info

• Job Identification 269153
• Job Category Customer Support/Operations | BPM