Jr. Trainee Technician PP

Exameets Pvt Limited; Pune District; Hybrid; INR 250,000 - 350,000; Full time

Job summary

The Mphasis group is seeking a Trainee Technician PP in Pune to support the Premium Processing team in delivering high-quality services. The role is hybrid with up to 50% onsite work, reporting to the PP Team Leader, and focusing on timely, accurate premium processing while meeting SLAs and KPIs.

Key responsibilities include completing allocated processing, seeking guidance from senior staff when needed, engaging in feedback, and maintaining compliance training.

Qualifications

• Degree educated.
• Awareness of insurance and the role it plays for businesses.
• Good communication skills (written and verbal).
• Ability to work on own and as part of a team.
• Knowledge of MS Office (Word, Excel & PowerPoint).
• Aptitude and desire to learn.

Responsibilities

• Ensure allocated premium processing is completed in an accurate and timely manner.
• Raise questions to Senior Technicians when unable to complete activities.
• Engage in feedback and personal development.
• Help deliver the service to the agreed SLAs & KPIs.
• Ensure adherence to all company compliance, policy, risk management and audit requirements.
• Complete training and assessment exercises as assigned from Compliance and Training Departments.

Skills

Good communication

MS Office

Teamwork

Aptitude to learn

Written and verbal communication

Education

Degree educated

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job Description – Trainee Technician PP

“Premium Processing Junior Technician” Role Profile

Reports into: PP Team Leader

Line Management Responsibility: No

Level: 1

Location: Pune (hybrid working up to 50% available)

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Role overview

Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.

Responsibilities

• Ensure allocated premium processing is completed in an accurate and timely manner.
• Raise question to Senior Technicians when unable to complete activities
• Engage in feedback and personal development
• Help deliver the service to the agreed SLAs & KPIs
• Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.
• Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments

Skills & experiences

Must have

• Degree educated
• Awareness of insurance & the role it plays for businesses
• Good communication skills (written and verbal)
• Ability to work on own and as part of a team
• Knowledge of MS Office (Word, Excel & PowerPoint)
• Aptitude and desire to learn

Preferred

• Experience of working within the financial services industry (ideally insurance industry) Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Degree educated, Awareness of insurance & the role it plays for businesses, Good communication skills (written and verbal), Ability to work on own and as part of a team, Knowledge of MS Office (Word, Excel & PowerPoint), Aptitude and desire to learn