Jr Mid Sr Travel Advisor

Alike; Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary & benefits

Sales commission

Growth-oriented team

Job summary

Alike in Mumbai is seeking a Travel Advisor who will translate travelers' dreams into practical itineraries, bookings, and seamless support. If you are passionate about travel and helping others explore, this role offers growth within a collaborative team.

With a get-it-done mindset, you will consult with customers, plan bespoke trips, and collaborate with marketing, operations, and tech to grow sales and deliver memorable experiences.

Qualifications

• 1 year experience in travel industry or travel package sales.
• Strong knowledge of popular travel destinations, culture, and trends.
• Proven track record of meeting/exceeding travel sales targets.
• Proficiency in using travel booking systems and software.
• Excellent communication (written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem-solving skills with empathy and grace for challenging customers.

Responsibilities

• Engage with customers to understand travel preferences, needs, and budgets.
• Research, plan, and curate bespoke travel itineraries using our tools.
• Drive bookings and identify upsell and cross-sell opportunities to generate profitability.
• Assist clients with booking accommodations, transportation, tours, and related services.
• Provide real-time support during trips to ensure smooth experiences.
• Stay updated on global travel trends, destinations, and advisories.
• Collect and analyze traveler feedback to refine offerings.
• Collaborate with marketing, operations, and tech teams to share insights.

Skills

Travel consultation

Travel planning

Sales & upsell

Booking systems

Customer communication

Negotiation

Multitasking

Empathy

Job description

About Us

Alike is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

Job Description

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team-player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Travel Advisor, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key Responsibilities

• Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
• Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities.
• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
• Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
• Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Requirements

• At least 1 year experience in the travel industry, in a travel package sales role.
• Strong knowledge of popular travel destinations, culture, and trends.
• Proven track record of meeting or exceeding travel sales targets.
• Proficiency in using travel booking systems and software.
• Excellent communication (both written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

• Competitive salary and benefits
• Attractive sales commission
• A supportive and ambitious team to help you grow