Jr. Associate ORM

RepIndia; Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

RepIndia in Delhi invites final-year or fresh graduates for a Social Media Customer Support role. You will monitor customer interactions across platforms and help maintain a consistent, friendly brand voice.

You will draft timely responses, escalate issues to internal teams when needed, keep response records, and prepare basic reports in Microsoft Office while staying updated on platform features and trends.

Qualifications

• Excellent English verbal and written communication skills.
• Basic understanding of social media platforms and digital communication.
• Good typing speed with attention to detail.

Responsibilities

• Monitor and manage customer interactions across social media platforms.
• Draft and publish professional, accurate, and timely responses to customer queries.
• Escalate customer concerns to relevant internal teams when required.
• Maintain response records and prepare basic reports using Microsoft Office.
• Follow standard response guidelines while ensuring quality and consistency.
• Stay updated with social media trends and engagement best practices.

Skills

Verbal communication

Written communication

Attention to detail

Interpersonal skills

Typing speed

Tools

Microsoft Office

Job description

Role & responsibilities

• Monitor and manage customer interactions across social media platforms.
• Draft and publish professional, accurate, and timely responses to customer queries.
• Escalate customer concerns to the relevant internal teams whenever required.
• Maintain response records and prepare basic reports using Microsoft Office.
• Follow standard response guidelines while ensuring quality and consistency.
• Stay updated with social media trends, platform features, and customer engagement best practices.

Preferred candidate profile

Eligibility

• Final-year students or freshers from any discipline are welcome to apply.
• Excellent verbal and written communication skills in English.
• Basic understanding of social media platforms and digital communication.
• Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Good typing speed with strong attention to detail.
• Strong interpersonal and problem-solving skills.