Job Description: SAP IT Support Specialist

Kurz India; Chhalera; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kurz India is seeking an SAP Application Support specialist to provide day-to-day SAP assistance from our India office. You will troubleshoot issues, manage incidents, and coordinate with our Germany-based IT team to ensure fast resolutions.

Roles include access management, SAP transaction support, reporting, and participation in testing and deployments. Strong Excel and BI tooling experience is valued; experience with ITSM tools is a plus.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
• 5-8 years of relevant experience in SAP application support, SAP operations, or enterprise application support.
• Hands-on experience with SAP ERP or SAP S/4HANA.
• Experience in SAP reporting, data extraction, validation, and troubleshooting.
• Proven ability to coordinate with global IT teams and business stakeholders.
• Experience in incident management, ticket tracking, and service request resolution.
• Strong knowledge of MS Excel; experience with Power BI or other reporting tools would be an advantage.
• Good understanding of IT service management processes and change management practices.

Responsibilities

• Provide day-to-day SAP application support to users at the India office.
• Troubleshoot SAP-related issues, identify root causes, and coordinate with the German SAP IT team for resolution.
• Log, track, prioritize, and follow up on SAP incidents and service requests to ensure timely closure.
• Support user access requests, role assignments, and authorization-related issues in coordination with the Germany IT team.
• Assist users with SAP transactions, system navigation, and standard business processes.
• Coordinate SAP system testing, upgrades, enhancements, and deployment activities as required.
• Generate, extract, validate, and maintain SAP reports to support business operations and management decision-making.
• Maintain reporting documentation and provide periodic reports to relevant stakeholders.
• Assist with User Acceptance Testing (UAT) for SAP enhancements, changes, and new functionalities.

Skills

Analytical skills

Troubleshooting

Cross-functional collaboration

English communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

SAP ERP / SAP S/4HANA

MS Excel

Power BI

ServiceNow

Jira Service Management

Job description

1. SAP Application Support

• Provide day-to-day SAP application support to users at the India office.
• Troubleshoot SAP-related issues, identify root causes, and coordinate with the German SAP IT team for resolution.
• Log, track, prioritize, and follow up on SAP incidents and service requests to ensure timely closure.
• Support user access requests, role assignments, and authorization-related issues in coordination with the Germany IT team.
• Assist users with SAP transactions, system navigation, and standard business processes.

2. Coordination with Global IT Team

• Act as the primary coordination point between India business users and the Germany-based SAP IT team.
• Communicate business requirements, system issues, and process-related concerns clearly to global stakeholders.
• Follow up on open tickets, system changes, enhancements, and pending resolutions.
• Coordinate SAP system testing, upgrades, enhancements, and deployment activities as required.
• Facilitate effective communication across time zones to minimize operational disruptions.

3. Reporting and Data Management

• Generate, extract, validate, and maintain SAP reports to support business operations and management decision-making.
• Assist in developing and improving standard reports based on business requirements.
• Ensure data accuracy, consistency, and timely availability of operational reports.
• Support reconciliation of SAP data with relevant business records and identify discrepancies.
• Maintain reporting documentation and provide periodic reports to relevant stakeholders.

4. Business Process Support

• Work closely with Finance, Procurement, Supply Chain, Production, Inventory, Sales, and other relevant departments to understand their SAP requirements.
• Support business users in resolving transaction errors and process-related issues.
• Identify recurring problems and recommend process improvements.
• Assist in documenting SAP workflows, standard operating procedures, and user guidelines.
• Support user training and onboarding for SAP-related processes.

5. Testing, Documentation and Compliance

• Assist with User Acceptance Testing (UAT) for SAP enhancements, changes, and new functionalities.
• Document incidents, resolutions, recurring issues, and system-related procedures.
• Ensure compliance with internal IT policies, access controls, and data security requirements.
• Support periodic SAP data reviews, audits, and internal control requirements.
• Maintain an updated knowledge base of common issues and solutions.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 5-8 years of relevant experience in SAP application support, SAP operations, or enterprise application support.
• Hands-on experience working with SAP ERP or SAP S/4HANA.
• Experience in SAP reporting, data extraction, validation, and troubleshooting.
• Proven ability to coordinate with global IT teams and business stakeholders.
• Experience in incident management, ticket tracking, and service request resolution.
• Strong knowledge of MS Excel; experience with Power BI or other reporting tools would be an advantage.
• Good understanding of IT service management processes and change management practices.

Preferred Skills

• Experience supporting a multinational organization or working with overseas IT teams.
• Familiarity with SAP modules such as MM, SD, FI/CO, PP, or WM/EWM, depending on business requirements.
• Knowledge of SAP authorization concepts and user access management.
• Exposure to SAP report development, queries, or data analysis tools.
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.

Key Competencies

• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills in English.
• Ability to coordinate effectively with Germany-based stakeholders and work across time zones when required.
• Strong customer-service orientation and stakeholder-management capabilities.
• Ability to prioritize multiple requests and meet resolution timelines.
• High attention to detail, data accuracy, and documentation.
• A proactive approach to identifying issues and driving them to closure.

Role Expectations

The SAP IT Support Specialist will be responsible for ensuring smooth SAP operations at the India office while maintaining strong coordination with the Germany-based global IT team. The role requires a hands-on, service-oriented professional who can bridge the gap between business users and technical teams, facilitate accurate reporting, and support continuous improvement in SAP-enabled business processes.