SAP Business Analyst

Vinmar-International; Mumbai; On-site; INR 3,800,000 - 4,800,000; Full time

Job summary

Vinmar-International is seeking an SAP SD OTC SME to lead multiple SAP and non-SAP projects and to provide global user support through a centralized ticketing system. The role includes requirements gathering, process design, testing, training, and documentation, with global collaboration across cultures.

Ideal candidates have 8–10 years of SAP functional experience, S/4HANA exposure, and strong English/Hindi communication skills. Travel ~10% and afternoon shifts are required.

Qualifications

• Experience in SAP SD OTC configuration and integration.
• S/4HANA implementation experience in SAP SD OTC preferred.
• Ability to communicate with global stakeholders.
• Familiarity with Agile methodologies.
• Ability to manage scope, budget and schedule.
• Strong analytical and problem-solving skills.
• Excellent English and Hindi communication.

Responsibilities

• Lead and oversee SAP, SAP B1 and non-SAP projects as an OTC SME.
• Support global users via centralized ticketing and ensure SLA adherence.
• Gather requirements, define scope, timelines, and milestones.
• Identify improvements and design future-state processes.
• Drive testing, training, and manage dependencies.
• Collaborate with technical teams to ensure on-time delivery.
• Develop test scripts and liaison between devs and users.
• Prepare status reports, documentation and presentations.
• Support RFPs and vendor evaluations.
• Deliver SAP SD OTC training to global users.
• Maintain SOPs, training materials, and specifications.

Skills

SAP SD OTC

S/4HANA

Project management

Stakeholder management

Training delivery

Documentation

English & Hindi

Education

Bachelors degree

Tools

FICO integration

MM integration

SAP PI/PO

Job description

Key responsibilities include, but are not limited to:

• Lead and oversee multiple SAP, SAP Business One, and non-SAP projects simultaneously as the SAP SD Order-to-Cash subject matter expert for change requests, enhancements, and related initiatives.
• Support global users across SAP and non-SAP applications through the centralized KACE/Freshservice ticketing system, coordinating with consultants and business users to ensure timely resolution within SLAs.
• Gather stakeholder requirements and translate them into solutions by defining project scope, timelines, resource estimates, deliverables, and milestones using project management best practices.
• Identify business requirements, document current processes and interfaces, assess gaps, design future-state processes with business teams, and recommend improvements.
• Drive process implementation through testing and training, while identifying and managing project dependencies and the critical path.
• Collaborate with SAP and non-SAP technical teams to ensure configurations and developments are delivered on time and meet quality standards.
• Develop test scripts and scenarios, perform unit testing based on business process knowledge, and act as the liaison between development teams and business users across IT projects.
• Prepare and deliver project status reports, documentation, and presentations.
• Support RFP preparation and vendor evaluation and selection for various projects.
• Deliver SAP SD Order-to-Cash and introductory SAP training to global business users, enabling them to perform their functional responsibilities effectively.
• Build and maintain a documentation repository containing standard operating procedures, training materials, Functional Specifications and Root Cause Analyses.

University degree in Computer Science, Business, Finance, or a comparable discipline.

• Functional experience in SAP SD Order-to-Cash, including its configuration and integration with FICO, MM, and SAP PI/PO.
• SAP S/4HANA implementation experience in the SAP SD Order-to-Cash module is preferred.
• Ability to communicate and collaborate effectively with stakeholders across diverse global cultures, both individually and in groups.
• Collaborate with stakeholders and lead requirements-gathering and development sessions.
• General understanding of Agile methodology and software product development processes.
• Proven ability to manage issues, scope, and quality while delivering projects successfully within budget and schedule.
• Strong analytical skills and the ability to develop creative solutions to business problems.
• Proactive problem-solving approach with a demonstrated record of successful project execution.
• Excellent written and verbal communication skills in English and Hindi.

Work Experience

• 8–10 years of SAP functional experience in IT application management.
• Experience managing at least two full-cycle SAP implementations, including one SAP S/4HANA project, with international exposure.

Travel & Working

Willingness to travel at least 10% and work afternoon shifts, with flexibility to support operations in India, the US, and Europe.