Java Technical Support Engineer

Hash Agile Technologies; Coimbatore; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company in Coimbatore is seeking a Mid-Senior level Java Technical Support Engineer with over 7 years of experience. The ideal candidate will monitor alerts, troubleshoot issues, and manage incident resolutions in a rotational shift. Strong knowledge of Java, SQL, and UNIX Shell Scripting is required, along with experience in ServiceNow and JIRA. This role is essential for maintaining application performance while ensuring SLA compliance.

Qualifications

• 7+ years experience in Java Technical Support.
• Expertise in troubleshooting complex technical issues.
• Ability to work in a 24x7 rotational shift environment.

Responsibilities

• Monitor alerts, analyze logs, and resolve production issues.
• Troubleshoot problems and conduct root cause analysis.
• Manage tickets, incidents, and change requests.

Skills

Java

SQL

UNIX Shell Scripting

ServiceNow

JIRA

Azure services

communication skills

interpersonal skills

team management skills

Job description

Overview

We’re looking for a 7+ yrs of Java Technical Support Engineer with strong problem-solving skills and expertise in Java, SQL, and application support to join our growing team. If you thrive in a 24x7 rotational support environment and enjoy troubleshooting complex technical issues, this role is for you!

Responsibilities

• Monitor alerts, analyse logs, and resolve production issues with minimal downtime.
• Troubleshoot problems, provide code fixes, and conduct root cause analysis.
• Manage tickets, incidents, problems, and change requests using ServiceNow/JIRA.
• Create and utilize monitoring solutions to enhance application performance.
• Ensure SLA compliance and maintain quality logs for all production issues.
• Collaborate with cross-functional teams for issue escalation and resolution.
• Manage shifts, reports, RFPs, and support delivery processes.

Required Skills & Experience

• Strong knowledge of SQL, UNIX Shell Scripting, and Java-based applications.
• Hands-on experience with ServiceNow & JIRA ticket management.
• Exposure to Azure services and log monitoring tools.
• Excellent communication, interpersonal, and team management skills.
• Ability to work in a 24x7 rotational shift environment.

Nice to Have

• Experience with cloud support and automation in production environments.

Employment Type & Seniority

• Seniority level: Mid-Senior level
• Employment type: Full-time

Job Function & Industries

• Job function: Information Technology and Consulting
• Industries: IT Services and IT Consulting

Interested candidates can apply directly or share profiles with us.

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