Java Support Engineer

Randstad; Hyderabad, Bengaluru; Hybrid; INR 650,000 - 1,000,000; Full time

Job summary

Randstad is seeking a hands-on Production/Applications Support professional in Hyderabad to deliver L1/L2 support for critical business applications. You will triage incidents, perform root cause analysis, and coordinate fixes across cross-functional teams.

The role requires strong SQL/PLSQL, Java (Struts), and experience with application servers like Tomcat. You will participate in night shifts and weekend on-call rotations to ensure 24/7 availability.

Qualifications

• Hands-on production/application support experience.
• Proficient with ServiceNow for incident/problem/change management.
• Strong SQL & PL/SQL skills for debugging and data validation.
• Working knowledge of Java (Apache Struts) and reading logs during incidents.
• Availability for 180 on-desk hours per month.
• Willingness for rotational night shifts (≥90 hrs/month).
• Weekend on-call support (≥48 hrs/month) for global coverage.
• Experience with Tomcat deployments, JNDI datasources, and pool troubleshooting.

Responsibilities

• Provide L1/L2 production support for business applications.
• Triage incidents, perform root cause analysis, and coordinate fixes.
• Monitor applications and logs; analyze in Splunk/Nagios-like tools.
• Collaborate with cross-functional teams to resolve production issues.
• Support WAR deployments and database connections on application servers.
• Contribute to post-mortems and incident updates.

Skills

ServiceNow ITSM

SQL/PLSQL

Java (Struts)

Web frontend debugging

Spring/Hibernate/JPA

Log analysis & monitoring

Incident management

Cross-functional teamwork

On-call readiness

Tools

Apache Tomcat

JNDI

Connection pooling

Job description

Role & responsibilities

3+ years of hands-on experience in production support or application support roles. Must Have

Proficiency with ServiceNow for incident, problem, and change management (ITSM). Must Have

Strong SQL & PL/SQL skills ability to write and run queries for debugging, data validation, and root cause analysis. Must Have

Working knowledge of Java (Apache Struts) — reading application code, interpreting logs and stack traces during live incidents. Must Have

Availability for 180 on-desk hours per month as part of support coverage. Must Have

Flexibility to work rotational night shifts (minimum 90 hrs/month), scheduled in advance with reasonable notice. Must Have

Availability for weekend on-call support (minimum 48 hrs/month) as part of the global coverage rotation. Must Have

Java web-app support on application servers (e.g. Tomcat) — WAR deployments, JNDI datasources, connection-pool troubleshooting.

Spring / Spring Security and ORM frameworks (Hibernate, JPA, JDO) — reading config and diagnosing data-layer issues.

Web front-end debugging in the browser — JavaScript/jQuery and a modern SPA framework (e.g. AngularJS).

Proven ability to triage issues systematically under pressure and communicate clearly with technical and business stakeholders.

Familiarity with log analysis and monitoring tools (e.g. Splunk, ELK, Dynatrace, Grafana, ThousandEyes, Nagios, or similar).

Strong verbal and written communication skills for incident updates, escalations, and post-mortems.

Experience working with cross-functional teams in a fast-paced, high-availability environment.