Java Support Engineer L1

Everestek Technosoft Solutions; India; Remote; INR 600,000 - 1,200,000; Full time

Job summary

Everestek Technosoft Solutions is seeking a proactive L1 Support Engineer with a solid Java and SQL background to join our global support team. You will triage Java-based issues, debug code, and set up debugging environments as needed, while crafting effective SQL queries for data extraction and workaround development.

You will communicate clearly with customers and internal teams, monitor system health, and collaborate with engineering for long-term fixes.

Qualifications

• 5+ years in technical support with programming background.
• Solid foundation in Java programming and debugging.
• Strong SQL skills for data extraction and analysis.
• Excellent verbal and written communication.
• Ability to triage issues and set up debugging environments.

Responsibilities

• Act as first line of technical support, triaging Java issues.
• Analyze and debug Java code to identify root causes.
• Set up and configure environments for debugging per docs.
• Write and execute SQL queries for data extraction and workarounds.
• Communicate issue status with customers and internal teams.
• Monitor application performance and system health.
• Collaborate with engineering for long-term fixes.
• Participate in on-call rotations including US holidays and weekends.
• Maintain accurate troubleshooting documentation.
• Plan and manage issue resolution effectively.

Skills

Java Programming

SQL Queries

Technical Support

Communication Skills

Problem Solving

On-call Readiness

Tools

Maven

Jenkins

Eclipse

AWS

Job description

Job Description: L1 Support Engineer(Java & SQL Focus)

Location: [Remote]

Work Hours: US Business Hours | On-Call Support (Weekends/Holidays)

Required Experience: 5+ years (Technical Support & Java Programming)

Job Summary: We are seeking a proactive and technically strong L1 Support Engineer to join our support operations team. The ideal candidate will have a solid foundation in Java programming and debugging, along with excellent SQL skills and strong communication capabilities. This role will primarily focus on issue triaging, environment setup for debugging, data fixes, and maintaining system stability by proactively identifying potential issues.

Key Responsibilities -

• -Act as the first line of technical support, triaging and troubleshooting Java-based application issues.
• - Analyze and debug Java code to pinpoint root causes of issues (minimal new coding expected).
• - Set up and configure environments for debugging based on provided documentation.
• - Write and execute SQL queries (simple to complex) for data extraction, analysis, and customer workarounds.
• - Communicate clearly and professionally with customers and internal teams on issue status and resolution.
• - Monitor application performance and system health proactively.
• - Collaborate with engineering and operations teams for long-term fixes. - Participate in on-call rotations including US holidays and weekends.
• - Maintain accurate troubleshooting documentation.
• - Plan and manage issue resolution effectively.

Required Skills and Qualifications -

• -Java Programming & Debugging experience, especially with JSP, JDBC, JNDI.
• - Proficient in SQL with ability to write and analyze complex queries.
• - 5+ years of experience in technical support roles with programming background.
• - Strong verbal and written communication skills.
• - Effective planner with good organizational skills.
• - Proactive in identifying and resolving issues.
• - Strong analytical and problem-solving skills.

Nice to Have (Not Mandatory)

• - Experience with tools like Maven, Jenkins, or Eclipse.
• - Familiarity with AWS or other cloud platforms.
• - Experience with application servers such as Tomcat, Weblogic, or JBOSS