Java Production Support Engineer

FIS; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

FIS in Bengaluru is seeking a seasoned Java Production Support professional to ensure the stability, availability, and performance of critical banking applications. You will handle L2/L3 coordination, perform detailed issue analysis, and support releases in aFinTech environment.

The role requires strong Java/J2EE expertise, AWS experience, and ITIL-aligned incident management, with on-site work in Bengaluru and participation in on-call rotations.

Qualifications

• 7+ years of experience in Application Production Support for Java/J2EE applications.
• Hands-on experience with AWS cloud services and cloud-based support.
• Strong knowledge of microservices, REST APIs, and SQL troubleshooting.

Responsibilities

• Provide Level 2 support for Java-based production applications.
• Investigate and resolve incidents within SLAs; perform root cause analysis.
• Coordinate with L3 Dev, Infra, Middleware and Database teams for complex issues.
• Monitor health of apps, batch jobs, interfaces, and scheduled processes.
• Support production deployments and validate functionality post-release.
• Contribute to problem management, change management, and release activities.

Skills

Java/J2EE

AWS

Microservices

REST APIs

SQL

Monitoring/Logging tools

ITIL processes

Production incidents management

Tools

Splunk

CloudWatch

Dynatrace

AppDynamics

Job description

Java Production Support- 7 to 12 yrs -Bangalore

Shift Timing -6:30 AM to 3:30 PM EST

About the team

We are a Production Support team responsible for ensuring the stability, availability, and performance of critical business applications. The team works closely with Development, DevOps, Infrastructure, and Business teams to resolve production issues, support releases, and drive continuous service improvements.

The new hire should possess both L2 and L3 support expertise, enabling them to manage day-to-day production issues, drive complex troubleshooting efforts, perform code-level analysis, and collaborate with development teams to deliver sustainable solutions.

What you will be doing

• Provide Level 2 support for Java-based production applications.
• Investigate, troubleshoot, and resolve application incidents within agreed SLAs.
• Perform detailed issue analysis using logs, monitoring tools, and database queries.
• Coordinate with L3 Development, Infrastructure, Middleware, and Database teams for complex issue resolution.
• Monitor application health, batch jobs, interfaces, and scheduled processes.
• Conduct root cause analysis (RCA) and prepare incident reports.
• Analyze application logs and identify patterns to prevent recurring issues.
• Support production deployments and validate application functionality post-release.
• Participate in problem management, change management, and release activities.
• Create and maintain support documentation, knowledge articles, and operational procedures.
• Work with business users and stakeholders to provide timely updates on production issues.
• Participate in on-call support and critical incident management activities.

What you bring

• One should have the coding knowledge in Java and able to read and make changes in the code in Java
• 7+ years of experience in Application Production Support.
• Strong experience supporting Java/J2EE enterprise applications.
• Experience with AWS cloud services and cloud-based application support.
• Good understanding of Microservices and REST APIs.
• Proficiency in SQL and database troubleshooting.
• Experience with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, AppDynamics, or similar.
• Experience managing critical production incidents and major outage situations.
• Experience working with monitoring and observability tools.
• Good understanding of ITIL processes.
• Experience supporting high-volume, customer-facing applications.

What we offer you

• An exciting opportunity be a part of Worlds Leading FinTech ProductMNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .