Product Support Analyst (Windows, Python, SQL and Shell)

FIS; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

FIS is seeking a Product Support Analyst in Pune to deliver critical support for banking software and IT systems. You will handle inquiries, troubleshoot application issues, and coordinate with clients and vendors to ensure swift resolutions.

The role emphasizes documentation, deployment support, and collaborative problem solving across IT teams. Rotational shifts and on-site work in Pune are expected.

Qualifications

• Strong experience providing application support across Windows ecosystems.
• Familiarity with SQL Server and basic Python logs.
• Knowledge of ITIL incident/problem/change management processes.
• Experience in documenting issues and coordinating with multiple teams.

Responsibilities

• Provide in-depth product support and researching client issues.

Skills

Communication

Coordination

Analytical thinking

Tools

Windows

Microsoft SQL Server

Python

Shell scripting

Job description

Product Support Analyst (Windows, Python, SQL and Shell)

Rotational Shifts

Location: Pune

The world of finance moves fast. At FIS, were faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, wed like to know: Are youFIS

About the team:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance and product application.

What you will be doing:

• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

What you bring:

• Overall experience: 35 years.
• Strong experience in Application support across Windows.
• Hands-on experience with relational databases, especially Microsoft SQL Server.
• Basic Knowledge of Python logs.
• Working knowledge of Shell scripting.
• Prior banking experience preferred, preferably (Item processing lifecycle)
• Understanding of ITIL processes (incident, problem, change management).
• Strong and excellent communication and coordination skills.
• Provide support for application errors, database issues, and system performance.
• Collaborate with teams for issue escalation and resolution.
• Monitor system logs, performance, and alerts to identify and resolve issues.
• Perform SIT and UAT testing for change requests and incident fixes.
• Support deployments, system updates, and configuration changes.
• Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.
• Work closely with developers, clients, and vendors to resolve complex issues.
• Participate in DR drills and apply patches or updates as needed.
• Communicate technical updates to business users and stakeholders.