production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts

FIS; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

GHMI/ Hospitalization coverage

Career growth & development

Direct employment with FIS

Training & development opportunities

Job summary

FIS is seeking a Managed Service Analyst II to deliver Level 2 application support for Cleared Derivatives post-trade systems. You will troubleshoot, monitor, and resolve incidents, align with SLAs, and coordinate with cross-functional teams across both client and FIS environments.

The role requires hands-on UNIX/Linux, Shell scripting, and SQL, with ITIL-based processes and experience in scheduling/monitoring tools like Autosys, Geneos, Prometheus, and Grafana. Weekend rotations apply.

Qualifications

• 2+ years in production or product support within capital markets or financial services.
• Knowledge of Cleared Derivatives post-trade activities is a plus.
• Hands-on UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle).
• Familiarity with monitoring tools (Geneos, Prometheus, Grafana) and scheduling tools (Autosys).
• Experience with ITIL processes: incident, problem, change, release, deployment management.

Responsibilities

• Provide Level 2 support for Cleared Derivatives applications and respond to client inquiries.
• Troubleshoot functional and technical issues in client and FIS environments.
• Manage incident tickets, escalations, and root cause analyses within SLAs.
• Support audits and liaise with development for fixes and enhancements.
• Document issues and recurring challenges to improve product quality and efficiency.

Skills

UNIX/Linux

Shell scripting

SQL

ITIL

Incident management

Problem management

Change management

Release management

Deployment management

ServiceNow

TeamSupport

Monitoring tools

Autosys

Education

Bachelor’s degree in Computer Science or related field

ITIL v3/v4 certification

Tools

Autosys

Control-M

Geneos

Prometheus

Grafana

ServiceNow

TeamSupport

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts

About The Role

As a Managed Service Analyst II, you will provide Level 2 application support for FIS Cleared Derivatives applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Allocation, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement. Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to system monitoring, root cause analysis, and process improvements while working in shifts, including early mornings, extended hours, and occasional weekends.

About The Team

The Cleared Derivatives (BPaaS) Production Support Team ensures high availability, reliability, and performance of post-trade processing applications that covers middle-office and back-office responsibilities for global investment banking clients.

Key Responsibilities

• Serve as the primary point of contact for investment banking clients, provide Level 2 support and address inquiries and provide expert support for Cleared Derivatives products
• Investigate, troubleshoot, and resolve functional and technical issues with applications hosted at FIS and at Client environments
• Manage incident tickets, escalations, and problem resolutions within SLAs
• Assist with internal and external audits
• Liaise with development teams for issue fixes and enhancements
• Maintain strong relationships with clients, provide timely updates and ensure a positive customer experience
• Participate in Disaster Recovery (DR) and Business Continuity (BCP) tests
• Perform application monitoring using tools like Geneos, Prometheus, Grafana, Autosys
• Support ITIL-based processes such as incident management, problem management, change management, release management, capacity planning etc.,
• Document client issues and recurring challenges to improve efficiency
• Document client issues and recurring technical challenges to improve product quality and efficiency

What You Bring (Knowledge & Experience)

• 2+ years of experience in production or product support within capital markets, investment banking, or financial services
• Knowledge of capital markets and Cleared Derivatives post-trade activities will be an added advantage
• Hands-on experience with UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle)
• Familiarity with monitoring tools (Geneos, Prometheus, Grafana) and scheduling/automation tools (Autosys)
• Service Request, Incident, problem, change, release and deployment management experience (ITIL framework)
• Proven client-facing experience with excellent verbal and written communication skills to interact with clients and internal teams
• Ability to work independently, prioritize tasks, and handle critical issues efficiently

Essential Skills

• Hands-on experience in UNIX/Linux, Shell scripting, SQL, and database operations
• Experience with financial services, capital markets
• Experience with automation tools like Autosys, Control-M for job scheduling and monitoring
• Strong Problem-solving, troubleshooting, and debugging skills
• Ability to work in shifts, including early mornings and flexibility to work on weekends as required
• Good working knowledge in incident management, problem management, change management, release and deployment management etc., (ITIL framework)
• Proficiency in ITIL-based processes and ticketing tools like ServiceNow, TeamSupport etc.,
• Capability to work in a demanding environment with clear objectives and meet targets
• Good communication and interpersonal skills to interact with clients and internal teams

Desirable Skills

• Knowledge of using monitoring tools like Geneos, Prometheus, Grafana
• Experience with CD post-trade processes, including trade allocation, trade matching, reconciliations, and settlements
• Prior banking/financial institution experience
• Exposure to cloud-based environments and automation technologies
• SRE knowledge

Education & Certification

• Bachelor’s degree in computer science, Engineering, Technology or a related field OR equivalent education, training, or work experience
• ITIL v3/v4 certification is a plus

What We Offer You

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

If you're passionate about capital markets, investment banking, have a strong technical background, and thrive in a fast-paced environment,

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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