Java Developer Cum L3 Support

Apexon; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Apexon is seeking an L3 Support Engineer to provide expert L2/L3 support for front-office applications. The role involves troubleshooting complex production incidents, root cause analysis, and coordinating with development teams to implement robust fixes.

Ideal candidates will have 4–10 years in production support, strong Java and SQL skills, and familiarity with ITIL/ITSM processes. Banking experience is a plus, with a willingness to work extended hours as needed.

Qualifications

• 4 to 10 years of experience in Application Support, Production Support, and/or Software Development.
• Experience working in L2 and L3 Application Support environments.
• Banking or Investment Banking experience preferred.
• Experience working with business-critical applications in a fast-paced environment.

Responsibilities

• Provide L2/L3 support for front-office applications and incidents.
• Troubleshoot, debug, and resolve complex production incidents and defects.
• Perform root cause analysis and drive permanent fixes with development teams.
• Manage incidents, assess business impact, and coordinate timely resolutions.
• Collaborate with support and development teams on escalations and guidance.

Skills

Java

SQL

ITIL/ITSM

Incident management

Cloud/AWS

AI tools (Copilot/ChatGPT)

Communication

Tools

GitHub Copilot

Claude/ChatGPT

Job description

L3 Support Engineer:

What You Will Be Doing

• Provide L2/L3 support for business-critical front-office applications.
• Troubleshoot, debug, and resolve complex production incidents and application defects.
• Perform root cause analysis and drive permanent resolutions in partnership with development teams.
• Manage incidents, assess business impact, and coordinate timely resolution of issues.
• Work closely with support teams on escalations and provide technical guidance where required.
• Collaborate with development teams to investigate bugs, implement fixes, and improve application stability.
• Communicate effectively with users, stakeholders, and management during incidents and problem investigations.
• Raise and manage incident, problem, and escalation tickets through established support processes.
• Identify opportunities for automation, operational improvements, and platform optimization.
• Support application performance, reliability, and continuous service improvement initiatives.

What Are We Looking For

• 4 to 10 years of experience in Application Support, Production Support, and/or Software Development.
• Experience working in L2 and L3 Application Support environments.
• Banking or Investment Banking experience preferred.
• Experience working with business-critical applications in a fast-paced environment.

Technical Skills

• Strong coding, debugging, and analytical skills.
• Hands-on experience with Java
• Familiarity with ITIL, ITSM, incident management, and problem management frameworks.
• Strong understanding of application architecture and troubleshooting methodologies.
• SQL and database query/debugging skills.
• Ability to perform code-level analysis and identify root causes of production issues.
• Knowledge of incident, problem, and escalation management processes.
• Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)
• Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and client-facing communication abilities.
• Ability to analyze, prioritize, and resolve issues under pressure.
• Strong problem-solving mindset with a proactive and ownership-driven approach.
• Ability to work independently while collaborating effectively with global teams.
• Capable of managing multiple priorities in a demanding support environment.
• Flexible on extended hours and occasional weekend support.

Nice to Have

• Unix/Linux administration and troubleshooting experience.
• Experience supporting front-office trading, risk, or banking applications.