Java L2 Support

Ample Success HR; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ample Success HR is seeking an L2 Production Support professional in Bengaluru to troubleshoot Java applications, analyze logs, and resolve SQL issues. The role requires 3–6 years of enterprise experience, strong debugging skills, and collaboration with development teams for rapid fixes.

The ideal candidate will have Unix/Linux expertise, knowledge of microservices and REST APIs, and familiarity with ITIL/ITSM processes. Banking exposure is a plus.

Qualifications

• Bachelor's degree in IT/CS or related field required.
• 3–6 years of L2 production/app support experience in enterprise environments.
• Strong Java skills: read code, debug, and analyse stack traces.
• Advanced SQL skills with complex queries and data analysis.
• Good Unix/Linux knowledge; log analysis and production issue troubleshooting.
• Understanding of Microservices, REST APIs, and distributed apps.
• Solid debugging and root-cause analysis capabilities.
• Experience in Incident, Problem, and Change Management processes.
• Proficiency with monitoring/observability tools: Splunk, Datadog, Grafana, AppDynamics.
• Awareness of AI-powered productivity tools; AWS Cloud Practitioner or similar is a plus.
• ITIL/ITSM exposure preferred; excellent communication and analytical skills.
• Banking/Financial Services or Investment Banking exposure is advantageous.

Responsibilities

• Debug Java code, analyze logs, and perform SQL troubleshooting to fix production issues.
• Understand application flows and collaborate with developers for faster resolution.
• Analyze recurring incidents and perform root cause analysis to propose permanent fixes.
• Handle production incidents with stakeholder communications and issue management.
• Communicate complex technical concepts clearly to technical and non-technical audiences.

Skills

Java

SQL

Unix/Linux

Microservices

REST APIs

Debugging

Root Cause Analysis

Incident Management

Problem Management

Change Management

Monitoring Tools

AI-powered Productivity Tools

AWS Cloud Practitioner

ITIL/ITSM

Communication

Banking Domain Experience

Education

Bachelor's degree in IT/CS/Information Systems

Tools

Splunk

Datadog

Grafana

AppDynamics

AI productivity tools

Job description

• Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field.
• 3-6 years of experience in L2 Production Support/Application Support within enterprise environments.
• Strong hands-on knowledge of Java, including the ability to read code, debug issues, analyse stack traces, and work closely with development teams.
• Strong SQL skills with experience writing complex queries, data analysis, and troubleshooting database-related issues.
• Good Unix/Linux knowledge with experience in log analysis, process monitoring, file handling, and troubleshooting production issues.
• Understanding of Microservices Architecture, REST APIs, and distributed application environments.
• Strong debugging and root cause analysis skills, with the ability to identify issues through application logs, code analysis, and database investigations.
• Experience in Incident Management, Problem Management, and Change Management processes.
• Knowledge of monitoring and observability tools such as Splunk, Datadog, Grafana, AppDynamics, or similar.
• AI-powered productivity tools.
• AWS Cloud Practitioner or other cloud certifications would be an added advantage.
• ITIL/ITSM certification or exposure to IT Service Management frameworks is preferred.
• Excellent verbal and written communication skills with the ability to interact effectively with business users, development teams, and senior stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work in a fast-paced production support environment.
• Prior experience in Banking, Financial Services, or Investment Banking environments will be an advantage.

Goldman Sachs L2 Support Expectation

• Ability to perform Java code debugging, log analysis, and SQL troubleshooting to identify and resolve production issues.
• Strong understanding of application flows and ability to collaborate with developers for faster issue resolution.
• Ability to analyse recurring incidents, perform root cause analysis, and recommend permanent fixes.
• Comfortable working with production incidents, stakeholder communication, and critical issue management.
• Strong technical communication skills and the ability to explain complex technical issues to both technical and non-technical audiences.