ITSM Functional Technical Architect - Bangalore

Cortex Consultants LLC; Bengaluru Urban; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Cortex Consultants LLC is seeking an experienced ITSM Functional Technical Architect to lead Enterprise Service Management (ESM) initiatives on the ServiceNow platform. The ideal candidate will have 12 to 20 years of experience, driving digital transformation through ITSM, ITOM, ITAM, and AI-powered automation.

The role demands a strong background in ServiceNow consulting and enterprise service transformation. If you excel in solution architecture and ITSM practices, we encourage you to apply.

Qualifications

• 12 to 20 years of experience in ITSM and consulting.
• Strong background in ServiceNow and enterprise service transformation.

Responsibilities

• Lead Enterprise Service Management (ESM) initiatives on the ServiceNow platform.
• Drive digital transformation through ITSM, ITOM, ITAM, and AI-powered automation.

Skills

ServiceNow ESM & Enterprise Architecture

ITSM, ITOM, ITAM, CMDB & CSDM

Now Assist, AI Automation & Agentic AI

Discovery, Service Mapping & Event Management

App Engine, Flow Designer & Integration Hub

HRSD, SPM, APM, IRM/GRC & SecOps

Service Transformation & Process Optimization

REST/SOAP Integrations, MID Server & Security

Agile Delivery, Governance & Stakeholder Management

Job description

Cortex consultants Hiring: ITSM Functional Technical Architect

Location: Bangalore

Experience: 12 20 Years

We are seeking an experienced ITSM Functional Technical Architect to lead Enterprise Service Management (ESM) initiatives on the ServiceNow platform, driving digital transformation through ITSM, ITOM, ITAM, AI-powered automation, and enterprise architecture.

Key Skills

• ServiceNow ESM & Enterprise Architecture
• ITSM, ITOM, ITAM, CMDB & CSDM
• Now Assist, AI Automation & Agentic AI
• Discovery, Service Mapping & Event Management
• App Engine, Flow Designer & Integration Hub
• HRSD, SPM, APM, IRM/GRC & SecOps
• Service Transformation & Process Optimization
• REST/SOAP Integrations, MID Server & Security
• Agile Delivery, Governance & Stakeholder Management

If you have a strong background in ServiceNow consulting, solution architecture, enterprise service transformation, and AI-enabled service management, we'd love to hear from you.