ITSM Architecture And Design

Zensar Technologies; Hyderabad; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Zensar Technologies seeks an experienced MOVEit L3 Engineer/Architect to lead design, implementation, and governance of MOVEit MFT across a global environment. You will own architecture, security, automation and SLA-driven delivery, providing L3 production support and mentoring L1/L2 MOVEit teams.

Responsibilities include secure workflows, integrations using secure transfer protocols, platform upgrades, monitoring, and incident RCA.

Qualifications

• Strong hands-on experience with MOVEit Transfer and MOVEit Automation.
• Understanding of MFT architecture and enterprise integration patterns.
• Advanced knowledge of SFTP/FTPS/HTTPS, SSH, PKI, SSL/TLS, REST APIs, LDAP, DNS, networking and firewalls.
• Experience with MOVEit Automation scripting and workflow development.
• Good troubleshooting across application, OS, network, authentication and file-transfer layers.
• Experience with Windows Server administration and enterprise infrastructure.

Responsibilities

• Own the MOVEit MFT platform architecture, design, implementation, and lifecycle management.
• Provide L3 technical support for complex production incidents and service requests.
• Design and manage secure file transfer workflows for internal and external users.
• Configure MOVEit Transfer/Automation workflows, jobs, schedules, and notifications.
• Lead integrations via secure transfer protocols (SFTP/FTPS/HTTPS) and APIs.
• Develop and optimize MOVEit Automation workflows to automate transfers.
• Lead root-cause analysis for major incidents and implement corrective actions.
• Ensure high availability, DR, backup, monitoring, and platform resilience.
• Implement and maintain security controls, encryption, access controls and audit logging.
• Collaborate with AD/LDAP, apps, databases, cloud, SIEM and ITSM tools.

Skills

MOVEit Transfer

MOVEit Automation

MFT Architecture

L3 Support

Security Controls

File Transfer Protocols

AD/LDAP

PowerShell

Windows Server

REST APIs

ITSM/SIEM

Monitoring/Logging

Tools

SFTP/FTPS/HTTPS

Job description

Job Description:

We are looking for an experienced MOVEit L3 Engineer / Architect to lead the design, administration, support, and optimization of the MOVEit Managed File Transfer (MFT) platform. The role will be responsible for L3 production support, architecture, integrations, security, automation, performance, and platform governance across a global environment

Responsibilities

Key Responsibilities

• Own the MOVEit MFT platform architecture, design, implementation, and lifecycle management.

• Provide L3 technical support for complex production incidents, service requests, and recurring issues.

• Design and manage secure file transfer workflows for internal applications, external partners, vendors, and business users.

• Configure and troubleshoot MOVEit Transfer / Automation, including workflows, jobs, schedules, notifications, and file‑processing rules.

• Design and maintain integrations using SFTP, FTPS, HTTPS, APIs, REST/SOAP, and other secure transfer protocols.

• Develop and optimize MOVEit Automation workflows and scripting to automate file transfers and business processes.

• Lead troubleshooting of performance, connectivity, authentication, certificate, encryption, and transfer failures.

• Manage high availability, disaster recovery, backup, monitoring, capacity planning, and platform resilience.

• Implement and maintain security controls, including encryption, access controls, authentication, certificates, audit logging, and privileged access.

• Integrate MOVEit with Active Directory/LDAP, applications, databases, cloud platforms, SIEM, monitoring, and ITSM tools.

• Perform platform upgrades, patches, migrations, configuration changes, and version upgrades with minimal business disruption.

• Establish monitoring and alerting for critical transfers, failed jobs, storage utilization, system health, and SLA breaches.

• Lead root‑cause analysis (RCA) for major incidents and implement permanent corrective actions.

• Define and maintain technical standards, architecture documentation, operational procedures, and knowledge articles.

• Work with application, security, infrastructure, network, vendor, and business teams to deliver MFT solutions.

• Provide technical leadership and mentoring to L1/L2 MOVEit support teams.

• Participate in 24x7 on‑call / escalation support for critical production services.

Required Technical Skills

• Strong hands‑on experience with Progress MOVEit Transfer and MOVEit Automation.

• Strong understanding of Managed File Transfer (MFT) architecture and enterprise integration patterns.

• Advanced knowledge of:

  • SFTP / FTPS / HTTPS
  • SSH and public/private key authentication
  • PGP encryption/decryption
  • SSL/TLS certificates
  • REST APIs / Web Services
  • Active Directory / LDAP
  • DNS, networking and firewall concepts

• Experience with MOVEit Automation scripting and workflow development.

• Strong troubleshooting skills across application, OS, network, authentication, and file‑transfer layers.

• Experience with Windows Server administration and enterprise infrastructure.

• Knowledge of SQL/database connectivity and scripting/automation using PowerShell or similar technologies.

• Experience with monitoring, logging, SIEM and ITSM platforms.

• Understanding of security, compliance, audit and data protection requirements.

Architect‑Level Expectations

• Define the target‑state MOVEit architecture and technical roadmap.
• Evaluate and recommend solutions for scalability, HA/DR, security, performance, and integration.
• Lead technical design reviews and provide High-Level Design (HLD) / Low-Level Design (LLD) documentation.
• Assess new business requirements and translate them into