IT Technical Support Specialist

THE Scalers; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

THE Scalers in Bengaluru, India, is seeking an experienced IT Technical Support Specialist to provide end-to-end technical support for employees and maintain a secure, efficient workplace technology environment. You will handle hardware, software, networking, and user account issues across Windows, macOS, and Linux, ensuring smooth operations.

You’ll administer Google Workspace, Slack, Notion, JumpCloud MDM, and other SaaS tools, set up devices for new hires, document processes, and collaborate

Qualifications

• 4–6 years of experience in IT Technical Support, Desktop Support, or IT Administration.
• Minimum 1 year of experience in System Security and Administration.
• Hands-on experience troubleshooting Windows and macOS environments.
• Experience administering Google Workspace, Slack, Notion, and other SaaS applications.
• Practical experience with JumpCloud MDM and endpoint device management.
• Strong understanding of computer hardware, software, networking, and mobile device support.
• Familiarity with remote desktop tools and help desk/ticketing systems.
• Knowledge of ISO 27001 standards is an added advantage.
• Excellent troubleshooting, analytical, communication, and documentation skills.
• Ability to provide clear, step-by-step technical support in both written and verbal communication.

Responsibilities

• Provide technical support for hardware, software, networking, and user account-related issues.
• Diagnose, troubleshoot, and resolve technical issues across Windows and macOS devices.
• Set up laptops, devices, accounts, and IT assets for new joiners, and maintain the IT asset tracking system.
• Administer and support SaaS applications such as Google Workspace, Slack, Notion, and other business tools.
• Configure and manage JumpCloud MDM, including monthly device patching and endpoint management.
• Perform remote troubleshooting and elevate unresolved issues to the appropriate teams when required.
• Research and implement solutions for software and hardware issues, ensuring all incidents are accurately logged and tracked.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Support infrastructure teams in the planning, design, and delivery of IT solutions.
• Procure hardware and software, coordinate with vendors, and manage service providers.
• Communicate technical solutions clearly to both technical and non-technical stakeholders while managing multiple support requests effectively.

Skills

Troubleshooting

Analytical thinking

Communication

Documentation

Team collaboration

Education

Bachelor’s or Master’s degree in Information Systems/Computer Science

Tools

Google Workspace

Slack

Notion

JumpCloud MDM

Job description

We help businesses worldwide expand their software development operations with our unique offshore model. Thats what we do best and its what we love to do. With 250+ employees across Bangalore, London, Krakow, and Sydney - and 20 new hires every month, were growing fast and only want the best to join us. Do you think you have what it takes to be a Scaler Come and join an unstoppable team.

We are looking for an experienced IT Technical Support Specialist who will provide end-to-end technical support to employees, ensure the smooth functioning of IT systems and devices, and help maintain a secure and efficient workplace technology environment.

ROLES AND RESPONSIBILITIES:

• Provide technical support for hardware, software, networking, and user account-related issues.
• Diagnose, troubleshoot, and resolve technical issues across Windows and macOS devices.
• Set up laptops, devices, accounts, and IT assets for new joiners, and maintain the IT asset tracking system.
• Administer and support SaaS applications such as Google Workspace, Slack, Notion, and other business tools.
• Configure and manage JumpCloud MDM, including monthly device patching and endpoint management.
• Perform remote troubleshooting and elevate unresolved issues to the appropriate teams when required.
• Research and implement solutions for software and hardware issues, ensuring all incidents are accurately logged and tracked.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Support infrastructure teams in the planning, design, and delivery of IT solutions.
• Procure hardware and software, coordinate with vendors, and manage service providers.
• Communicate technical solutions clearly to both technical and non-technical stakeholders while managing multiple support requests effectively.

S KILLS AND COMPETENCIES:

• Overall 4-6 years of experience in IT Technical Support, Desktop Support, or IT Administration.
• Minimum 1 year of experience in System Security and Administration.
• Hands-on experience troubleshooting Windows and macOS environments.
• Experience administering Google Workspace, Slack, Notion, and other SaaS applications.
• Practical experience with JumpCloud MDM and endpoint device management.
• Strong understanding of computer hardware, software, networking, and mobile device support.
• Familiarity with remote desktop tools and help desk/ticketing systems.
• Knowledge of ISO 27001 standards is an added advantage.
• Excellent troubleshooting, analytical, communication, and documentation skills.
• Ability to provide clear, step-by-step technical support in both written and verbal communication.

SPECIAL REQUIREMENTS FOR THE ROLE:

• Bachelor s or Master s degree in Information Systems, Computer Science, or a related technical field.
• Practical experience in IT technical support and systems administration is highly preferred.
• Good understanding of operating systems including Windows, macOS, and Linux.
• Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
• Ability to collaborate effectively with cross-functional and international teams in a fast-paced environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.