IT System Analyst

Albemarle; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Professional growth opportunities

Job summary

Albemarle in Bengaluru, India, is seeking an IT System Analyst to support ITSM operations, software asset management, contracts, and governance with cross-functional teams.

You will define processes, maintain CMDB records, track demand, and deliver dashboards and regular updates to business users while ensuring security and compliance.

This role requires 6–12 years in ITSM, IT operations or governance, with ITIL certification preferred.

Qualifications

• 6–12 years of experience in ITSM, IT Operations, IT Governance, or related roles.
• Strong ITSM knowledge across frameworks, processes, and service delivery practices.
• Hands-on experience with Software Asset Management, IT contracts, and vendor management.
• ARB and governance experience supporting enterprise review and approval processes.
• Understanding of architecture, security, compliance, and audit frameworks.

Responsibilities

• Support core ITSM processes including Incident, Problem, Change, and Asset Management.
• Maintain CMDB records to ensure accurate configuration and asset data.
• Define and implement asset build, change, and retirement lifecycle management.
• Manage Software Asset Management activities including license tracking, compliance, and audit support.
• Coordinate IT contracts, renewals, vendor documentation, and compliance tracking.
• Monitor vendor performance, SLA adherence, and service delivery outcomes.
• Support Architecture Review Board reviews, approvals, and governance follow-ups.
• Partner with architecture and security teams to ensure standards, risk, and compliance alignment.
• Engage security teams to review solution security posture, access requirements, risks, and compliance considerations.
• Work with demand management teams to evaluate, prioritize, and track IT requests.
• Coordinate with vendors to assess demand requests, validate solution feasibility, and track delivery commitments.
• Provide regular updates to business users on demand status, vendor progress, security reviews, and expected timelines.
• Create and maintain management dashboards to provide visibility into ITSM, asset, vendor, and governance metrics.
• Maintain ITSM, governance, service delivery, and reporting documentation

Skills

ITSM processes

Vendor management

Asset management

Governance

Stakeholder management

Communication

Problem-solving

Analytics

Education

Bachelor's degree in Computer Science or related field

Tools

Freshworks

ServiceNow

Azure DevOps

JIRA

Job description

Be an essential element to a brighter future.

We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet.

Job Description

Be an essential element to a brighter future. Join Albemarle’s values-led organization and help transform essential resources into critical ingredients for mobility, energy, connectivity, and health.

Albemarle is hiring an IT System Analyst based in Bengaluru, India. This role supports ITSM operations, Software Asset Management, IT contracts, vendor management, ARB activities, and governance processes in partnership with architecture, security, vendor, and demand management teams.

This is a high-visibility coordination and governance role for someone who enjoys turning complex technology operations into clear processes, reliable data, practical dashboards, and well-managed stakeholder outcomes.

What You Will Do

Service & Asset Operations

• Support core ITSM processes including Incident, Problem, Change, and Asset Management.
• Continuously maintain and update CMDB records to ensure accurate configuration and asset data.
• Define and implement processes for asset build, change, and retirement lifecycle management.

Software, Contracts & Vendors

• Manage Software Asset Management activities including license tracking, compliance, and audit support.
• Coordinate IT contracts, renewals, vendor documentation, and compliance tracking.
• Monitor vendor performance, SLA adherence, and service delivery outcomes.

Governance, Architecture & Security

• Support Architecture Review Board reviews, approvals, and governance follow-ups.
• Partner with architecture and security teams to ensure standards, risk, and compliance alignment.
• Engage security teams to review solution security posture, access requirements, risks, and compliance considerations.

Demand Management & Business Communication

• Work with demand management teams to evaluate, prioritize, and track IT requests.
• Coordinate with vendors to assess demand requests, validate solution feasibility, and track delivery commitments.
• Provide regular updates to business users on demand status, vendor progress, security reviews, and expected timelines.

Reporting & Knowledge Management

• Create and maintain management dashboards to provide visibility into ITSM, asset, vendor, and governance metrics.
• Maintain ITSM, governance, service delivery, and reporting documentation

What You Bring

Required:

• Bachelor’s degree in computer science, Information Systems, Business, or a related field.
• 6-12 years of experience in ITSM, IT Operations, IT Governance, or related roles.
• Strong ITSM knowledge across frameworks, processes, and service delivery practices.
• Hands‑on experience with Software Asset Management, IT contracts, and vendor management.
• ARB and governance experience supporting enterprise review and approval processes.
• Understanding of architecture, security, compliance, and audit frameworks.
• Strong stakeholder management, communication, analytical, and problem‑solving skills.
• Ability to manage multiple priorities independently in a fast‑paced environment.

Preferred:

• ITIL certification.
• Experience with ITSM tools such as FreshWorks, ServiceNow, or similar platforms.
• Exposure to governance, risk, and compliance (GRC) processes.
• Experience in large enterprise environments.
• Knowledge of Agile methodologies and tools such as JIRA or Azure DevOps.

Benefits of Joining Albemarle

• Competitive compensation
• Comprehensive benefits package
• A diverse array of resources to support you professionally and personally.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well‑being and fuel your personal growth. Help us shape the future, build with purpose and grow together.