AI Operations Analyst

Albemarle; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Diverse resources for professional and

Job summary

Albemarle is hiring an AI Operations Analyst for a hybrid role based in Bengaluru, India. You will support AI chatbots and Copilot platforms, ensuring availability, performance, and user satisfaction.

The role involves incident resolution, troubleshooting, KPI monitoring, and collaboration with SAP, Workday, HR, IT, and business teams to optimize AI solutions.

Qualifications

• Bachelor’s degree in information systems, CS, engineering, or related discipline.
• 2–4 years of AI Operations and Continuous Improvement experience.
• Experience supporting enterprise AI platforms (Microsoft Copilot, Aisera, virtual assistants).

Responsibilities

• Provide Level 2/3 operational support for enterprise AI chatbot and Copilot platforms.
• Investigate and resolve incidents, service requests, and production issues across AI and related applications.
• Monitor platform health and KPIs; develop dashboards and reports for stakeholders.
• Conduct RCA, drive problem management, and implement corrective actions.

Skills

AI Operations

Incident Management

KPIs & Dashboards

Cross-functional Collaboration

RCA & Problem Management

Education

BSc/BEng in CS/IT/Engineering

Tools

Power BI

Azure DevOps

ServiceNow

SAP/Workday integrations

Job description

At Albemarle, we’ve built a thriving international business by envisioning a limitless future and putting innovation to work to improve people’s lives. That’s our culture. That’s our commitment. And when you join our team, it’s an opportunity you share with talented men and women around the globe. Anyone can give you a job. At Albemarle, we believe you deserve more. Something big enough to build a future. Big enough to change the world.

Job Description

Albemarle is hiring for AI Operations Analyst. This position is hybrid and located at Bengaluru, India.

What You Will Do

• Provide Level 2/Level 3 operational support for enterprise AI chatbot and Copilot platforms, ensuring availability, performance, reliability, and user satisfaction.
• Investigate and resolve incidents, service requests, production issues, and integration failures across AI and connected enterprise applications.
• Troubleshoot chatbot responses, conversation flows, prompts, knowledge sources, and data retrieval issues to improve solution effectiveness.
• Monitor platform health, adoption, containment rates, user feedback, operational KPIs, and service-level performance.
• Develop dashboards, reports, and actionable insights to support business and technology stakeholders.
• Conduct Root Cause Analysis (RCA), document corrective actions, and drive problem management initiatives to reduce recurring issues.
• Collaborate with AI engineers, SAP, Workday, HR, IT, and business teams to resolve issues and optimize AI solutions.
• Support application releases, testing, deployment validation, governance requirements, and post-production monitoring activities.
• Identify and implement improvements to chatbot accuracy, prompts, knowledge content, integrations, workflows, and overall user experience.
• Communicate operational status, risks, performance insights, and enhancement recommendations while coordinating with global stakeholders, vendors, and support teams.

What You Bring

Education

• Bachelor’s degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics, or a related discipline.

Experience

• 2–4 years of experience in AI Operations and Continuous Improvement.
• Experience supporting enterprise AI and conversational AI platforms, including Microsoft Copilot, Aisera, virtual assistants, or similar solutions.
• Experience supporting Generative AI solutions in production environments, including monitoring, incident resolution, and operational support.
• Strong knowledge of chatbot operations, conversational AI optimization, prompt engineering, AI response tuning, and knowledge (KBA) management.
• Experience with ITIL-based Incident, Problem, Change, and Release Management, including Root Cause Analysis (RCA).
• Experience working with enterprise business platforms such as SAP, Workday, Microsoft 365, ServiceNow, Freshservice, and related integration environments.
• Familiarity with Azure AI, Azure AI Foundry, Azure OpenAI, Azure DevOps, Power Platform, and the broader Microsoft AI ecosystem.
• Experience developing and analyzing operational KPIs, adoption metrics, dashboards, reporting, and business performance insights using Power BI, Microsoft Fabric, or similar analytics platforms.
• Experience driving self-service adoption, chatbot containment improvements, user experience enhancements, and continuous improvement initiatives.
• Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across global business and technical teams.
• Relevant certifications in AI, Analytics, Cloud Technologies, Microsoft Platforms, or ITIL Foundation are preferred.

Benefits of Joining Albemarle

• Competitive compensation
• Comprehensive benefits package
• A diverse array of resources to support you professionally and personally.