AI Operations Analyst

Albemarle Netherlands BV; India; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Diversity and inclusion

Job summary

Albemarle Netherlands BV is seeking an AI Operations Analyst in Bengaluru to support and optimize enterprise AI platforms, including Copilot and Azure AI. You will serve as a liaison between business users, IT teams, and platform owners to ensure reliable, secure, and business-aligned outcomes.

You will handle production support, incident management, performance monitoring, analytics, RCA, and continuous improvement, collaborating with SAP, Workday, HR, IT, and other enterprise platforms to

Qualifications

• Bachelor's degree in information systems, computer science, engineering, business technology, data analytics, or related discipline.
• 2–4 years of experience in AI operations and continuous improvement.
• Experience supporting enterprise AI and conversational AI platforms (Microsoft Copilot, Aisera, etc.).
• Experience with Generative AI in production, monitoring, incidents, and support.
• Familiarity with ITIL Incident/Problem/Change/Release management and RCA.
• Experience with SAP, Workday, Microsoft 365, ServiceNow, and related integrations.
• Azure AI, Azure OpenAI, Azure DevOps, Power Platform familiarity.
• Experience creating KPIs, dashboards, and business insights using Power BI or similar.
• Strong stakeholder management and cross-functional collaboration.
• Preferred certifications in AI, analytics, cloud tech, Microsoft platforms, or ITIL.

Responsibilities

• Provide Level 2/3 operational support for enterprise AI platforms ensuring availability and reliability.
• Investigate and resolve incidents, service requests, and integration failures across AI and enterprise apps.
• Troubleshoot chatbot responses, prompts, knowledge sources, and data retrieval issues.
• Monitor platform health, adoption metrics, KPIs, and service-level performance.
• Develop dashboards, reports, and actionable insights for stakeholders.
• Conduct RCA, document corrective actions, and drive problem management.
• Collaborate with AI engineers, SAP, Workday, HR, IT, and business teams to optimize AI solutions.
• Support application releases, testing, deployment validation, governance, and post-production monitoring.
• Identify improvements to chatbot accuracy, prompts, knowledge content, and integrations.
• Communicate status, risks, and enhancement recommendations with global teams.

Skills

Incident management

Root Cause Analysis

Power BI

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics

Tools

Azure AI

Copilot Studio

Azure DevOps

Power Platform

ServiceNow

Job description

Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet.

Job Description Albemarle is hiring for AI Operations Analyst. This position is hybrid and located at Bengaluru, India.

Job Description We are seeking a highly motivated and analytical AI Operations Analyst to support and optimize enterprise AI platforms, including Microsoft Copilot, Copilot Studio, Azure AI, Aisera, Moveworks, and similar conversational AI solutions. In this role, you will serve as a key liaison between business users, IT teams, AI platform owners, and enterprise application teams to ensure AI solutions deliver reliable, accurate, secure, and business-aligned outcomes. You will be responsible for production support, incident management, performance monitoring, analytics, root cause analysis, and continuous improvement of enterprise AI services. You will work closely with stakeholders across IT, HR, Finance, Procurement, Supply Chain, Shared Services, SAP, Workday, Microsoft 365, and other enterprise platforms to drive AI adoption, improve user experience, and maximize business value.

What You Will Do

• Provide Level 2/Level 3 operational support for enterprise AI chatbot and Copilot platforms, ensuring availability, performance, reliability, and user satisfaction.
• Investigate and resolve incidents, service requests, production issues, and integration failures across AI and connected enterprise applications.
• Troubleshoot chatbot responses, conversation flows, prompts, knowledge sources, and data retrieval issues to improve solution effectiveness.
• Monitor platform health, adoption, containment rates, user feedback, operational KPIs, and service-level performance.
• Develop dashboards, reports, and actionable insights to support business and technology stakeholders.
• Conduct Root Cause Analysis (RCA), document corrective actions, and drive problem management initiatives to reduce recurring issues.
• Collaborate with AI engineers, SAP, Workday, HR, IT, and business teams to resolve issues and optimize AI solutions.
• Support application releases, testing, deployment validation, governance requirements, and post-production monitoring activities.
• Identify and implement improvements to chatbot accuracy, prompts, knowledge content, integrations, workflows, and overall user experience.
• Communicate operational status, risks, performance insights, and enhancement recommendations while coordinating with global stakeholders, vendors, and support teams.

What You Bring Required

• Education Bachelor’s degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics, or a related discipline.
• Experience 2–4 years of experience in AI Operations and Continuous Improvement.
• Experience supporting enterprise AI and conversational AI platforms, including Microsoft Copilot, Aisera, virtual assistants, or similar solutions.
• Experience supporting Generative AI solutions in production environments, including monitoring, incident resolution, and operational support.
• Strong knowledge of chatbot operations, conversational AI optimization, prompt engineering, AI response tuning, and knowledge (KBA) management.
• Experience with ITIL-based Incident, Problem, Change, and Release Management, including Root Cause Analysis (RCA).
• Experience working with enterprise business platforms such as SAP, Workday, Microsoft 365, ServiceNow, Freshservice, and related integration environments.
• Familiarity with Azure AI, Azure AI Foundry, Azure OpenAI, Azure DevOps, Power Platform, and the broader Microsoft AI ecosystem.
• Experience developing and analyzing operational KPIs, adoption metrics, dashboards, reporting, and business performance insights using Power BI, Microsoft Fabric, or similar analytics platforms.
• Experience driving self-service adoption, chatbot containment improvements, user experience enhancements, and continuous improvement initiatives.
• Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across global business and technical teams.
• Relevant certifications in AI, Analytics, Cloud Technologies, Microsoft Platforms, or ITIL Foundation are preferred.

Benefits of Joining Albemarle

• Competitive compensation
• Comprehensive benefits package
• A diverse array of resources to support you professionally and personally.
• We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities.
• When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth.
• Help us shape the future, build with purpose and grow together.
• Be an essential element to a brighter future.
• Albemarle leads the world in transforming essential resources into critical ingredients for mobility, energy, connectivity and health.
• A reliable and high-quality global supply of lithium and bromine allows us to deliver advanced solutions for our customers.
• Join our values-led organization committed to building a more resilient world with people and planet in mind.
• At Albemarle, we’re focused on the professional and personal growth of our people as well as the quality and development of the products we deliver.
• Explore our open opportunities where you can help shape the future, build with purpose and grow together.

We thrive in a collaborative, inclusive workplace, where everyone is given the tools to succeed, and diversity of thought and experience powers us.

Albemarle is an Equal Opportunity Employer California Employee Privacy Notice