IT Support Specialist

TaskUs; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

TaskUs in Navi Mumbai is looking for an IT Support Specialist to provide first-line technical assistance to internal users. You will handle hardware and software issues, ensuring system integrity and quality service in line with departmental standards.

You will log queries, assist in testing during deployments, and maintain an inventory of assets. Strong English communication and customer-service orientation are essential.

Qualifications

• 2 years minimum IT support experience.
• Bachelor’s degree in IT/CS or related field.
• Strong communication in English, both spoken and written.
• Ability to document problems and solutions for others.

Responsibilities

• Respond to calls and emails; log and track queries.
• Identify hardware/software issues and resolve to maintain service quality.
• Configure, install, modify, and repair computer hardware, OS, apps.
• Assist in testing during program implementation and system maintenance.
• Maintain inventory of hardware, peripherals, and software licenses; document procedures.

Skills

IT Support

Technical Writing

Customer Service

English Communication

Education

Bachelor's in IT/CS

Bachelor's in ECE/CE

Job description

## IT Support SpecialistApply: Navi Mumbai, India: Full time: Posted Today: R\\_2610\\_14099**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. **What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.Job DescriptionIT Support Specialist So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.As an IT Support Specialist, you will:* You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure* Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.* As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.* You will assist in conducting user’s application testing during program implementation, migration, and system maintenance.* You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.* Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.Do you have what it takes to become an IT Support Specialist?Requirements:* At least 2 year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.* Knowledge of I.T. systems and equipment as well as their installation, configuration,maintenance, and repair; has vast working knowledge of I.T. requirements/demands incall center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving,decision-making, and analytical skills* Big plus if you are a skilled technical writer - able to document problems and solutions forcustomers and other technical support personnel.* You have good time and project management skill* Excellent English communication skills - both spoken and written* You are adaptive to changing work schedules and working hours; excellent customerorientation and interpersonal, customer care skills